Project Manager - Mitigation & Large Loss
About The Position
This is not a "desk job" where you manage spreadsheets from a distance. At Critical Control, Project Management means being the tip of the spear in high-stakes environments. You will be responsible for leading teams through complex large commercial losses and fast-paced residential projects alike. We are a tech-forward restoration company. We don't do things "the old way" just because it’s familiar; we use custom technology and data-driven processes to disrupt a stagnant industry. If you are uncomfortable with rapid change, high accountability, or rolling up your sleeves in the field, this role is not for you. We only hire A+ players who want to win. Own the entire lifecycle of mitigation projects—from the initial emergency response to the final invoice approval. You are responsible for ensuring every job, whether a $1M commercial loss or a residential water damage, is executed with surgical precision, maintaining elite customer service, and protecting the company's gross profit targets.
Requirements
- A Restoration Veteran: 5+ years in the industry with strong experience in large commercial losses and residential mitigation.
- IICRC Certified: WRT and ASD are required; AMRT and FSRT are highly preferred.
- A Tech-Forward Operator: You view CRM hygiene and mobile documentation as a weapon, not a chore.
- Mobile: Willing and able to travel for extended periods (1-2 months at a time) for CAT work.
Nice To Haves
- IICRC Certified: WRT and ASD are required; AMRT and FSRT are highly preferred.
Responsibilities
- Full-Spectrum Mitigation (Water, Fire, Mold)
- Expert Oversight: Serve as the subject matter expert on-site for water, fire, and mold remediation for both commercial and residential properties.
- Resource Allocation & Cost Oversight: Rigorously manage and monitor all resources – equipment, labor, and subcontractors – to meet project goals while controlling costs
- Protocol Management: Ensure all drying logs, moisture maps, and IICRC standards are strictly followed and documented in real-time.
- Safety & Quality: Direct the setup of specialized equipment and containment to ensure a "five-star" outcome on every site.
- Safety and Regulatory Compliance Oversight: Enforce strict safety protocols and ensure full regulatory compliance on every loss site. A large loss PM should verify that all operations meet OSHA and EPA standards and that workers follow proper PPE, hazard mitigation, and containment procedures
- Commercial & Residential Leadership
- Complex Management: Lead large-scale commercial projects ($500K+) and manage high-profile stakeholders, including facility managers and executives.
- Residential Focus: Manage residential claims with the same level of precision, ensuring homeowners feel supported and informed throughout the process.
- Vendor Coordination: Manage third-party vendors, industrial hygienists, and subcontractors to keep jobs moving at high velocity.
- Claims & Invoice Management
- Adjuster Relations: Act as the primary technical point of contact for insurance adjusters, navigating the claims process with transparency and expertise.
- Invoice Approval: Own the responsibility for getting invoices approved; you must be able to justify scopes and documentation to ensure full and timely payment.
- Scoping & Estimating: Work with the estimating team to ensure accurate, defensible scopes that capture the full extent of the loss.
- CAT Responder (Travel Team)
- Deployment Ready: Be prepared to deploy within 4 hours of notice for regional or national catastrophe (CAT) work.
- Field Command: Operate effectively in chaotic, resource-constrained environments during hurricanes, freezes, or wildfires.
- KPIs & Performance
- Profitability: Maintain Gross Profit (GP) targets across all assigned projects.
- Adjuster Approval Rate: Achieve 95%+ approval on submitted invoice packages with minimal pushback.
- Cycle Time: Ensure documentation and "clean" invoice packages are ready within 48 hours of job completion.
- Customer Experience: Maintain a 5-star rating and high NPS scores from both residential and commercial clients.
Benefits
- Employer-sponsored medical, dental, vision coverage
- Personal wellness program
- Paid holidays, vacation, and sick time
- Learning & Development:
- High growth potential as we grow
- E-learning training courses and Career pathing support
- Company-sponsored leadership and mentoring program
- Other Perks:
- No micro-management
- Culture immersion events
- Company provided phone, laptop, and apparel
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
