Project Manager Loyalty (Interim)

Hunkemöller•Deerfield, IL

About The Position

As Interim Project Manager Loyalty, you will lead the end-to-end delivery of the revamped loyalty program. The loyalty concept with benefits and tiers is defined. Your mission is to ensure successful execution across four core workstreams: Tech development, Web & App, Communication/Marketing & Activation. You will manage activities, planning, dependencies, stakeholders, scope and delivery to ensure a smooth go-live across all European markets. Hunkemöller is evolving its loyalty program from a traditional points-based program to a more emotionally engaging experience. Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 15 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail. Indeed, passion is one our six values: fun, inclusive, passionate, sexy, in-touch and inspiring. These values drive all we do and together with our growing commitment to the well-being of people, planet and communities, we are building a brand aligned to the demands of our global customers and those that work with us. Our USPs are many however, at the heart of what makes us special is a commitment to World-Class service, whatever the channel and wherever the store. This commitment extends to how we work with each other and creating a World-Class working environment. Hunkemöller is certified TOP EMPLOYER of the Netherlands (for the third time in a row) & Germany 2020, which underlines our people initiatives and achievements.

Requirements

Experience: 7+ years in project management, preferably in loyalty, retail, or e-commerce
Skillset: Strong project management, stakeholder management, omnichannel mindset & cross-functional collaboration
Mindset: Structured, proactive, detail-oriented, able to manage complex environments
Communication: Excellent in English (written & spoken); Dutch is a plus
Availability: Interim role, ~4 days per week

Responsibilities

Project Management & Governance Lead the end-to-end implementation across the four workstreams
Own project planning, milestones, priorities, risks, and dependencies
Define and guard scope, deliverables, and acceptance criteria
Assign tasks, monitor progress, and ensure deadlines are met
Report progress and decisions to stakeholders and SteerCo
Support and manage go-live activities
Cross functional collaboration Workstream Tech development: align with Business Transformation, New Black (EVA) and BI about member migration (cards, tiers, historical data), reallocation of members to new tiers, and integrations with systems like POS, Bloomreach and BQ
Workstream Web & App: coordinate & support visibility of the member program, and improved communication via web, app, account and other changes
Workstream Communication: coordinate & support with development of digital assets with Design, updates to T&Cs, privacy policies, legal compliance & coordinate (internal) communication with MKT, store engagement plan & training, & VM
Workstream Activation: Align with CRM to optimize multichannel loyalty journeys via Bloomreach and oversee implementations of promotions & vouchers in these campaigns.