Kaiser Permanente-posted 3 months ago
Oakland, CA
Ambulatory Health Care Services

The Project Manager IV of Consumer Journeys will report to a Consumer Experience Journeys Senior Director and be responsible for supporting the launch of one to two end-to-end journey teams in support of the National Consumer Experience strategy. The ideal candidate will possess experience collaborating with cross-functional partners, such as clinical teams, operational staff, marketing, health plan, and IT departments, to ensure seamless implementation of consumer journey initiatives. Strong skills in stakeholder engagement, including identifying and managing key stakeholders, building relationships, and effectively communicating goals and progress, and influencing senior stakeholders. Proven track record of managing end-to-end programs/projects from inception to completion, ensuring delivery on time, within budget, and to high-quality standards.

  • Manages large-scale projects from initiation to close-out.
  • Leads the work of project team members by requesting and coordinating internal and/or external resources.
  • Proactively monitors and identifies project risks, issues, and trigger events within and across projects.
  • Ensures the alignment, buy-in, and coordination of project stakeholders.
  • Assists with reviews of vendor performance levels and ensures service level agreements are met.
  • Assists with contract negotiations with vendors.
  • Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise.
  • Listens to, seeks, and addresses performance feedback.
  • Pursues self-development and creates plans to capitalize on strengths and develop weaknesses.
  • Facilitates team collaboration to support a business outcome.
  • Completes work assignments autonomously and supports business-specific projects.
  • Collaborates cross-functionally and/or externally to achieve effective business decisions.
  • Supports the development of work plans to meet business priorities and deadlines.
  • Identifies and capitalizes on improvement opportunities across teams.
  • Develops, analyzes, and manages moderately complex project plans.
  • Manages and monitors project financials for large projects.
  • Monitors overall project performance against plan.
  • Drives allocation of resources, establishes schedules, and task assignments.
  • Delivers performance feedback to team members' supervisors.
  • Communicates tough issues to stakeholders while maintaining an independent opinion.
  • Minimum one (1) years experience in a leadership role with or without direct reports.
  • Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field OR Minimum eight (8) years experience in project management or a directly related field.
  • Negotiation skills
  • Applied Data Analysis
  • Financial Acumen
  • Conflict Resolution
  • Managing Diverse Relationships
  • Product Development Life Cycle
  • Project Management Tools
  • Risk Assessment
  • Quality Assurance Process
  • Service Focus
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