Project Manager III

Corovan Careers•San Jose, CA

About The Position

Performs general manual labor and office furniture installation tasks including loading, unloading, lifting, and moving office furniture and materials. Assists with a variety of functions with manual labor tasks as needed. May require loading and unloading trucks from loading dock, using ramps or on lift-gates. May assist in pushing furniture, equipment, and cartons on wheels to and from trucks, offices, and warehouses. May assist in setting & offsetting goods on equipment. May be required to drive trucks up to Class A, if qualified and approved. Assists the install/move process by communicating with account managers, the end users/customer and other crew members. This position will also have the responsibility for developing and implementing strategies to improve employee engagement to foster a positive work environment for their direct reports. ESSENTIAL DUTIES AND RESPONSIBILITIES: Main Duties: Checks for start time (for next day’s work schedule) with dispatch daily. Arrives at Corovan dispatch office (or on-site), in complete uniform every day. Obtains daily work assignments from dispatch or operations manager. Manages large move and install projects to ensure complete customer satisfaction. Read install plans and identify starting locations, staging locations and changes. Complete red-line and stick drawings as needed. Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required. Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same. Completes all paperwork accurately and neatly and turns into operations daily. Handles and stages product, performs detail work and trash-out functions on install projects. People Management: Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications. Provide supervisory coaching and guidance to the Transportation team. Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling. To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity. Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions. Organizes and oversees the schedules of employees. Partners with Human Resources to handle discipline and termination of employees in accordance with company policy. Update monthly department SMART goals in the Ally software program. Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology. Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines. Provide leadership to the team and set a culture of engaging and respecting employees. Customer Relations: Act as point contact person for all accounting escalation issues and resolve them in a timely manner. Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation. Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships. Training: Participate and lead Six Sigma projects, as required to improve processes and efficiencies. Determine the training needs of team and may provide training. Accountable for the management and development of the leadership team. Promote Corovan’s Mission and Vision Statements. Continuously promotes compliance with company policies and procedures. Employee Engagement: Ensure interactions with staff and customers are professional at all times to promote company’s values and expectations. Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees. Aligning the culture of the department with the overall company strategy and structure. Safety: Ensure the highest standards of safety, productivity and customer service are exceedingly daily. Other Duties: Other duties to meet business needs and requirements as assigned. Works with confidential data, which, if disclosed, might have significant internal or external effect. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
MANAGERIAL – Strong Leadership capabilities with experience in recruiting talent and building an effective team. Experience coaching to subordinates. Strong result-oriented and can-do attitude.
ORGANIZATION SKILLS – Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.
LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer-oriented skills
Exceptional problem solving and decision-making skills.
Ability to multitasking and able to meet deadlines.
Excellent customer service skills and interpersonal skills.
Project and team management/leadership skills and experience.
Proven ability to work effectively in a team environment with associates.
Capability of effective planning and priority setting.
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
Excellent analytical ability.
Must be detail oriented.
Familiarity with six-sigma or other quality improvement processes.
Ability to handle and safeguard sensitive and confidential information.
Must be familiar with basic systems furniture nomenclature and be able to identify upon sight, the major lines of the three major manufactures: Steelcase, Herman Miller, and Haworth.
Must be familiar with project management reports such as Gantt and Pert charts and understand and interpret cut sheets.
Must be able to accurately estimate large move and install projects to determine manpower, trucks, and equipment necessary to complete the tasks required.
Must be able to produce red-line and stick drawings.
Understands space planning fundamentals and building Code, along with training in Giza and Auto Cad to produce simple CAD drawings as required.
Must be able to conduct a customer pre-move meeting, post destination signage and communicate all standard move and install protocol to the customers.
Must own and bring to work every day, a complete set of installation tools as defined in Corovan installation policy.
Must be familiar with laboratory moving including packing of lab equipment, fine tune and detail work, PC disconnect and reconnect and must possess good customer service skills.
Must be familiar with the O&I (Office & Industrial) move process and understand the move labeling and directional signage.
Required: BA/BS degree in Project Management; or a combination of education and equivalent experience may be substituted for Bachelor’s degree.
Minimum 3 years’ experience in conducting pre-move meetings, managing post destination signage, and communicating standard move and install protocols to customers or related experience.
Minimum 3 years’ experience estimating small to medium move and install projects to determine manpower, trucks, and equipment necessary to complete the tasks required or related experience.
Strong supervisory or managerial skills to lead a Transportation team.
Advanced MS Excel knowledge.
Proficient in MS Office applications.
Expert knowledge of Microsoft Office Suite.
Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.

Nice To Haves

Preferred: Prior experience in a senior or leadership role.
Service industry experience highly desirable.
Experience with process improvement teams.
Must complete Mover I & II, Supervisor I & II, and Project Manager I, II & III Level Corovan University training and pass the written tests.
May be required to pass Installer I, II, and III, or be a qualified and approved Driver I or II.

Responsibilities

Checks for start time (for next day’s work schedule) with dispatch daily.
Arrives at Corovan dispatch office (or on-site), in complete uniform every day.
Obtains daily work assignments from dispatch or operations manager.
Manages large move and install projects to ensure complete customer satisfaction.
Read install plans and identify starting locations, staging locations and changes.
Complete red-line and stick drawings as needed.
Sets, offsets, pushes, pulls, lifts, carries, and moves furniture, equipment and boxes as required.
Properly loads and unloads trucks from loading dock, using ramps or on lift-gates to protect goods being moved and supervises others doing the same.
Completes all paperwork accurately and neatly and turns into operations daily.
Handles and stages product, performs detail work and trash-out functions on install projects.
Lead the billing team of both direct and indirect reports to perform daily functions of billing and cash applications.
Provide supervisory coaching and guidance to the Transportation team.
Develop performance standards to measure and give feedback to each employee and provide annual performance reviews to each team member including providing any necessary coaching and counseling.
To hire, train, schedule, support, review, and coach employees directly accountable to his/her/their position and to maintain the highest possible level of employee morale and department productivity.
Manage timekeeping system approvals to ensure payroll and timesheets are accurate for their direct reports and manage exceptions.
Organizes and oversees the schedules of employees.
Partners with Human Resources to handle discipline and termination of employees in accordance with company policy.
Update monthly department SMART goals in the Ally software program.
Act as a catalyst for change and improvement in performance and quality utilizing Six Sigma methodology.
Ensure established policies and procedures are adhered to in accordance with company procedures and guidelines.
Provide leadership to the team and set a culture of engaging and respecting employees.
Act as point contact person for all accounting escalation issues and resolve them in a timely manner.
Must be courteous, helpful, and professional to all existing and potential customers, by interacting with customers in person and via telephone, fax, and email to ensure complete customer satisfaction in all matters related to the operation.
Maintain excellent customer service with the customers, vendors, sales, transportation, and operation teams to establish solid relationships.
Participate and lead Six Sigma projects, as required to improve processes and efficiencies.
Determine the training needs of team and may provide training.
Accountable for the management and development of the leadership team.
Promote Corovan’s Mission and Vision Statements.
Continuously promotes compliance with company policies and procedures.
Ensure interactions with staff and customers are professional at all times to promote company’s values and expectations.
Proactively engage team to promote a positive work environment, by developing and implementing engagement plans to retain high-performing employees.
Aligning the culture of the department with the overall company strategy and structure.
Ensure the highest standards of safety, productivity and customer service are exceedingly daily.
Other duties to meet business needs and requirements as assigned.
Works with confidential data, which, if disclosed, might have significant internal or external effect.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.