Project Manager III

Heapy•Cleveland, OH

About The Position

Lead meaningful projects. Shape healthier communities. Empower teams to do their best work. At HEAPY, our Senior Project Managers are more than project leaders—they are trusted partners to our clients, champions for our colleagues, and stewards of work that directly impacts patient care and community well-being. If you’re energized by complex challenges, collaborative problem-solving, and the opportunity to guide multidisciplinary teams toward excellence, this role offers a chance to make a lasting difference. What You’ll Do As a Senior Project Manager, you will guide the full lifecycle of healthcare design, commissioning, sustainability, or engineering/construction projects—from proposal through closeout. You’ll be the connective thread that ensures every project delivers a Superior Client Experience, fosters strong colleague engagement, and meets financial sustainability goals. Why This Role Matters Healthcare projects are uniquely meaningful—they support the spaces where people heal, where families find comfort, and where communities receive care. As a Senior Project Manager, you will help shape environments that directly improve lives. If you’re ready to bring your expertise, leadership, and heart to a team that values collaboration, innovation, and purpose-driven work, we’d love to explore this opportunity with you. Learn More About HEAPY by Clicking Here! SUMMARY The Senior Project Manager is responsible for the full life cycle (proposal-initiation-execution/control-closeout) of design engineering, commissioning, energy optimization, sustainability, or engineering/construction projects within the Healthcare Practice. This position is responsible for the complete project success including maintaining a Superior Client Experience, a high level of colleague engagement / collaboration, and achievement of Financial Sustainability targets. The Senior Project Manager is responsible for client focused communication and outreach, understanding and communication of the project scope to both the client and colleagues, establishing the Client’s Guiding Principles for the project, project schedule, cost, cash flow, quality, resource planning requirements, and risk management elements required to optimize client service, quality, and fiscal responsibility. Based out of the Cleveland office, this position has responsibility for managing medium to large-sized projects with a fee for services exceeding $500,000 requiring, typically, support from multiple Practices or Service Sectors. Additionally, the Senior Project Manager has an increased role in client management and business development focusing on expanding our relationships with new and existing clients.

Requirements

Normally requires a 4-year degree in Engineering and typically 10 years of experience in design or process engineering, plant operations or start-up, and/or field construction (or equivalent working knowledge/experience) within the Healthcare industry.

Nice To Haves

Professional registration is preferred.

Responsibilities

Guides HEAPY service delivery to ensure consistency with the appropriate service operating procedures and identified milestones.
Oversees project execution with a strategic focus on profitability, ensuring efficient resource allocation, cost control, and streamlined workflows.
Participates in project costing and bid/proposal preparation to the extent required.
Assumes a pivotal role in identifying and pursuing opportunities to expand HEAPY service offerings within existing accounts and across all verticals of the business.
Drives project quality by ensuring deliverables meet HEAPY standards, client expectations, and all regulatory requirements. This includes proactively identifying and resolving issues to maintain accuracy, consistency, and technical excellence.
Establishes client – HEAPY – architect - construction manager liaison network to keep all interested parties informed of project communication, planning, schedule, and work progress.
Collaborates with the Practice Director, Operations Manager, and practice design managers to form a project work team as appropriate and sees that responsibilities are assigned, and execution of tasks are initiated and completed according to schedule.
Holds or participates in regularly scheduled project progress review meetings to ensure that: A project contract’s terms, conditions, and specifications are met. Project personnel adhere to federal and state regulatory requirements and company policies. Delays and cost overruns, at best, are entirely avoided, or, at worst, kept to a minimum. Resource requirements, equipment, materials, and quality problems are recognized for timely intervention and resolution.
Represents the HEAPY culture, maintains colleague morale, and interacts appropriately with client counterparts.
Upholds a strong quality culture through clear expectations, thorough reviews, and continuous improvement.
Ensures information for progress billing purposes is submitted correctly and on time.
Meets with client management as necessary during a project’s terms to resolve issues and upon project completion to obtain final client approvals.
Participates actively in the client feedback process and maintains a leadership role in understanding client comments, positively engaging with the client when opportunities to improve performance and services are identified.
Engages clients to understand potential service needs and works through those opportunities to the proposal stage and final sale.
Reports on client management activities and opportunities using the Customer Relationship Management (CRM) system.
Collaborates with business development on strategic account development, including actively pursuing new opportunities and expanding relationships with existing clients through consistent follow-up, relationship management, and value-driven solutions.
Takes ownership of or executes capture strategies, ensuring alignment with client needs and HEAPY’s services, from early positioning through proposal and award, while collaborating with internal teams to maximize win probability.
Additional responsibilities as requested/needed.