Project Manager

Texas Health & Human Services Commission • Austin, TX

41d • Hybrid

About The Position

Project Manager III, the Quality Management Projects Portfolio Manager performs highly advanced consultative and technical work, including developing methodology and performing data analysis to evaluate the performance of Mental Health and Substance Use Disorder contractors. Works under limited direction, with extensive latitude for the use of initiative and independent judgment. Duties include: managing initiatives that directly impact the flow of information within the Quality Management (QM) area and coordinating projects to improve processes or resolve issues within Behavioral Health Services. Reviews and analyzes data, including claims payment, utilization management, service delivery, and QM area activity data. Assists in the evaluation of contractors' operational performance and, as necessary, assists in the readiness review of contractors' automated and operational procedures to ensure successful implementations and operations. Works with other areas of the Medical and Social Services Division and Behavioral Health Contract Operations Section to improve management controls and increase operational efficiency by developing internal monitoring methodology, policy and procedures, and analysis tools. May perform tasks across the department of Quality Compliance and Performance Improvement. Provides consultative services and technical recommendations to contractors on applicable topics and works with Mental Health and Substance Use Disorder Contract Management staff to resolve technical and operational issues. Works closely with other technical areas within HHSC Enterprise and associated vendors to ensure operational processes and systems are coordinated. Prepares reports and specialized projects and develops policy & procedure manuals. Represents QM on committees, workgroups, and projects to ensure that oversight and quality improvement aspects of programs are effective and resolve operational problems. The QM Projects Portfolio Manager assists in ensuring that activities reflect management priorities. Prepares and coordinates reports and specialized projects. Represents Quality Management in interagency and intra-agency committees and workgroups.

Requirements

• Knowledge of effective management principles.
• Knowledge in project management theories and practices.
• Knowledge of related state and federal laws, regulations, policies, rules and requirements pertaining to behavioral health services.
• Knowledge of process improvement or quality assurance systems.
• Knowledge of Texas legislative process and public accountability systems.
• Knowledge of strategic planning, quality management and human resource management.
• Knowledge of the principles of leadership and how to effectively interact with various leadership styles.
• Skill in communication and public speaking.
• Skill in managing multiple and competing priorities.
• Skill in identifying problems, evaluating alternatives, and implementing solutions.
• Skill in working collaboratively and cooperatively with diverse groups.
• Ability to exercise sound judgment in making critical decisions.
• Ability to analyze complex information.
• Ability to develop plans to address identified issues.
• Ability to demonstrate negotiation and facilitation skills.
• Ability to communicate orally and in writing.
• Ability to plan, assign, and/or supervise the work of others.
• Ability to think creatively and support creative thinking in others.
• Ability to establish goals and objectives.
• Ability to manage, motivate and build effective work teams.
• Ability to make timely and effective decisions.
• Ability to interpret data and develop effective operating procedures.
• Ability to organize and present information effectively, both orally and in writing.
• Ability to evaluate reports comprehensively and accurately.
• At least three years of demonstrated experience in managing projects (either in quality management or behavioral health program areas), including projects requiring engagement of multiple business areas, is required.
• Graduation from an accredited four-year college or university with a bachelor's degree, is required.

Nice To Haves

• Project Management CAPM or Project Management Professional PMP preferred but not required.

Responsibilities

• Effectively uses computer software for Quality Management, including Outlook, Word, PowerPoint, Excel, Visio, MS Project, Maintains a portfolio of QM reviews and projects; and is responsible for the efficient and effective deployment of resources.
• Develops and implements effective methods for monitoring agency programs and service delivery for compliance and continuous quality improvement.
• Provides consultative services and technical assistance related to quality improvement processes.
• Facilitates cross-functional workgroups and ad-hoc teams.
• Identifies the need for, plans, develops, and oversees the implementation of optimization projects, programs, and quality management aspects of new departmental initiatives.
• Supervises assigned staff to include training, travel approval, performance oversight, and time and leave.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees