Project Manager III

Delan Associates, Inc

34d•Onsite

About The Position

The client is seeking an experienced Project Manager III to lead the development and execution of a comprehensive RFP to acquire a Managed Services Provider for Enterprise IT Operations. The selected professional will play a critical role in shaping enterprise IT operations across multiple service towers and ensuring seamless integration with the agency’s ServiceNow platform.

Requirements

Minimum 5 years of project management experience
Proven experience writing RFPs for IT managed services
Strong knowledge of ITIL and IT Service Management
Hands-on experience with ServiceNow and managed services integrations
PMP or equivalent project management certification
Experience working in enterprise-scale IT environments

Nice To Haves

ServiceNow certifications (CSA, CIS, or similar)
ITIL Certification
Experience with enterprise IT outsourcing transitions
Vendor management and contract negotiation experience
Background in IT operations or infrastructure
Strong stakeholder and change management skills

Responsibilities

Lead end-to-end RFP development and execution for enterprise IT managed services
Gather and document requirements across IT service towers, including:
Service Desk
End-User Computing
Server & Storage
Database Management
CMDB
Define SLAs, KPIs, escalation models, and service credit frameworks
Establish on-site resource requirements and scalable staffing models
Define ServiceNow integration, reporting, and optimization requirements
Manage stakeholder interviews, workshops, reviews, and executive approvals
Develop evaluation criteria, scoring models, and vendor selection processes
Facilitate vendor Q&A sessions, evaluations, demos, and recommendations