Project Manager II

OpenGov•Chicago, IL

21d•$85,000 - $95,000

About The Position

As a Project Manager II within our Professional Services team, you will play a pivotal role in managing Software-as-a-Service (SaaS) implementation projects from initiation to go-live. You will work closely with public-sector clients, cross-functional teams, and project sponsors to ensure projects are delivered on time, within scope (quality deliverables and customer experience), and within budget. This position offers the opportunity to gain hands-on project management experience in a dynamic environment, with an emphasis on communication, task coordination, budget ownership, and problem-solving.

Requirements

Bachelor’s degree in business, computer science, or a related field (preferred), or equivalent experience.
Minimum of 2 years of project management or related experience in a SaaS environment.
Strong organizational and communication skills, both verbal and written.
Ability to manage multiple tasks, prioritize, and work under tight deadlines.
Familiarity with software implementation processes and lifecycle management.
Problem-solving skills with attention to detail.
Technical aptitude and proficiency with Professional Services and CRM tools.
Strong aptitude for technology tools and solutions.
Strong initiative, innovative thinking skills, and ability to analyze details and translate into the “big picture” view.
Ability to adapt to a rapidly changing product and respond strategically to customer needs.

Nice To Haves

Experience in software implementation, IT project management, or related roles.
PMP or CAPM certification, or willingness to obtain within 12 months.
Knowledge of Lean Six Sigma or other process improvement methodologies.
Experience working in a client-facing role.
Proficiency with project management tools (e.g., Rocketlane, Jira).
Experience with government budgeting concepts and practices and/or finance/budgeting solutions.

Responsibilities

Manage scopes, timelines, budgets, and deliverables for multiple customers to ensure a timely and successful deployment of OpenGov’s SaaS products.
Organize and deliver a portfolio of multiple projects spanning six to nine months.
Serve as the primary point of contact for clients on day-to-day project matters, ensuring clear and consistent communication.
Report on key delivery metrics such as project completion status, project budget health, and risks to customer adoption of the solution.
Coordinate with cross-functional teams, including technical support, product, professional services, and customer success teams, to align implementation efforts.
Assist in resolving project issues and escalating risks to senior management or clients when necessary.
Participate in the sales process and statement of work creation as needed.
Occasionally travel to customer sites to conduct training and solidify customer relationships.
Assist in enhancing our methodology of project delivery for our growing set of solutions.