Project Manager II

CorVel Corporation • Portland, OR

2d • Remote

About The Position

The Project Manager is responsible for leading and delivering high‑impact
initiatives across Symbeo, with a primary focus on continuous improvement,
measurable outcomes, and field/customer experience (FX or CX). This role manages
a portfolio of internal operational initiatives as well as customer‑facing
projects, ensuring work is delivered on time, within scope, and with clear
business value.

The Project Manager serves as a driver of execution and accountability,
translating strategy into action, coordinating cross‑functional teams, and
ensuring initiatives improve quality, efficiency, scalability, and customer
experience.

 This is a remote position.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or a related field, or equivalent experience.
• 3–5+ years of experience in project management, operations, continuous improvement, or a related role.
• Demonstrated experience leading cross‑functional initiatives and delivering measurable outcomes.
• Strong understanding of process improvement concepts (Lean, Six Sigma, RCA, or similar).
• Excellent organizational, communication, and stakeholder management skills.

Nice To Haves

• Experience in a shared services or matrixed environment.
• Experience managing customer‑facing projects.
• Familiarity with quality management, operational metrics, and service delivery KPIs.
• Project Management certification (PMP, CAPM, Agile, or similar).

Responsibilities

• Own end‑to-end delivery of internal and customer projects, from intake and planning through execution, launch, and post‑implementation review.
• Define project scope, objectives, milestones, success metrics, and risks in partnership with business and customer stakeholders.
• Manage timelines, dependencies, and resources to ensure predictable delivery and minimal disruption to operations.
• Drive disciplined project execution, ensuring commitments are met and outcomes are realized.
• Lead continuous improvement initiatives focused on improving quality, turnaround time, productivity, cost transparency, and scalability.
• Partner with operational, quality, technology teams, and field offices to identify root causes, design solutions, and implement sustainable improvements.
• Ensure improvements are measurable, tracked against baseline performance, and tied to clear business or customer outcomes.
• Support standardization, process documentation, and adoption of improved workflows.
• Serve as a primary point of coordination for customer‑related projects, including onboarding, enhancements, pilots, and change initiatives.
• Translate customer requirements into clear project plans and execution strategies.
• Proactively manage customer expectations, risks, and communications throughout the project lifecycle.
• Ensure customer projects align with Symbeo’s operating model, quality standards, and service commitments.
• Coordinate cross‑functional teams including Operations, Quality & Process Management, Technology, Service Delivery, and Customer Care.
• Facilitate working sessions, status reviews, and decision forums to maintain momentum and alignment.
• Provide clear, concise status updates and executive‑ready reporting on progress, risks, and outcomes.
• Escalate issues appropriately and drive resolution.
• Establish and maintain project governance, including documentation, decision logs, risks, and action items.
• Track and report on key performance indicators (KPIs) related to project delivery and improvement outcomes.
• Ensure lessons learned are captured and inform future initiatives.
• Model strong ownership, follow‑through, and accountability.
• Additional duties as assigned

Benefits

• Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level