Project Manager II (Professional Services)

Tines

15h•$120,000 - $125,000•Remote

About The Position

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT and other security-focused teams. At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey. Role Overview As a Project Manager within our global Customer Success team, you are the engine behind efficient onboarding and long-term scalability. You will lead Professional Services engagements and oversee customer onboardings, specifically those involving intricate use cases or large-scale migrations.

Requirements

Project Management Expertise: 5+ years of experience leading complex, multi-tiered projects involving both internal and external stakeholders.
Technical Customer Success: A proven track record of supporting customers through technical implementations, complex migrations, or software onboarding.
PM Tech Stack: Proficiency in Smartsheet (or similar platforms like Monday.com or Asana), with experience using Salesforce and data tools like Looker or Omni to track progress.
AI-Augmented Delivery: Proficiency in utilizing AI tools to streamline project creation, enhance communication clarity, and accelerate overall delivery quality. The ideal candidate views and utilizes AI as a tool for acceleration and working smarter.
Delivery Frameworks: Familiar with User Acceptance Testing (UAT), change management, and project risk mitigation.
Commitment to Quality: A high standard of excellence in project delivery and a focus on producing sound, reliable outcomes.
Strong Communication: A master of "the medium and the message"—you proactively tailor the frequency, tone, and content of communications to suit different audiences.
Detailed Architect: A unique ability to dive into the granular technical details while ensuring every task aligns with the broader business strategy and impact.
Cross-Functional Connector: A natural ability to "connect the dots" across teams and initiatives, ensuring alignment between CS, Sales, Product, and Engineering.

Nice To Haves

Industry Context: Experience within the Cybersecurity, IT, or Business Operations sectors is highly preferred.

Responsibilities

Lead Professional Services (PS) Engagements: Drive rapid platform adoption by delivering projects against a defined Statements of Work (SOW).
End-to-End Project Management: Own timelines, communications, and change management from kickoff through User Acceptance Testing (UAT) and project closure.
Navigate Ambiguity: Proactively identify and unblock technical for customers and engineers.
Reporting & Risk Mitigation: Compile tailored progress reports to communicate key insights and risks to both internal and external stakeholders.
Customer Onboarding: Partner with Customer Success Managers (CSMs) to lead proactive, prescriptive onboarding for Enterprise-level customers.
Growth & Expansion: Work closely with customers as they scale, ensuring they successfully migrate and expand their use cases on the platform.
Health & Success Planning: Collaborate with CSMs to audit account health and develop actionable, measurable success plans.
Stakeholder Management: Diplomatically navigate conflicting priorities to align diverse stakeholders toward a common goal.
Shape the Function: Provide critical input to help refine the team’s organizational structure, processes, and performance metrics.
Special Initiatives: Drive high-impact internal projects, including product feature betas, data initiatives, and large-scale migrations.