Project Manager, IFS Crew Assist

Delta Air Lines • Atlanta, GA

421d

About The Position

The Product Owner for IFS Crew Assist at Delta Air Lines is responsible for leading the development and modernization of digital solutions that enhance the crew experience. This role involves understanding business needs, collaborating with stakeholders, and ensuring that products align with Delta's customer-centric vision. The position requires a blend of product ownership, project management, and agile methodologies to drive successful outcomes in a dynamic environment.

Requirements

• Proven experience as a Product Owner (or similar role) in a dynamic agile environment.
• Demonstrated initiative and ability to manage multiple priorities.
• Proficiency in written and oral communications and ability to produce concise, relevant documents and presentations.
• Curious mindset, willing to ask 'why' until root causes of use cases are identified.
• Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Nice To Haves

• Experience in creation and design, or management of technology systems.
• Prior experience as an agile product manager/owner preferred.
• Salesforce Administrator Certification.
• Strong knowledge of Delta Flight Attendant Job Functionality/Role.

Responsibilities

• End-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions.
• Understand the business and technology vision and translate it into strategy and requirements so that products meet the business's needs.
• Identify opportunities to improve business processes and propose potential action plans.
• Support the modernization of IFS Crew Assist applications that are dependent on crew profile data and information.
• Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders.
• Develop subject matter expertise of both the Flight Attendant digital experience and the Moderator team that supports the Flight Attendants.
• Lead sessions to collaborate with Flight Attendants and/or the Crew Assist Moderators to define the business requirements for the Crew Assist App.
• Implement configuration tasks per agreed upon design specifications.
• Facilitate key meetings with Developers, Crew Assist Leaders, and Flight Attendants such as requirement sessions, system demos, user acceptance testing, or end user training.
• Assist with the identification and analysis of bug fixes/issues.
• Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity.
• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies.
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups.
• Write functional user stories and acceptance criteria that enable a smooth handoff to development.
• Participate in Agile ceremonies with development teams to provide direction and drive progress.
• Model Delta's Rules of the Road and core values.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Participate in defining system integration and user-acceptance test plans.
• Create FA JobAids for the Application.
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the IFS Crew Assist App.

Benefits

• Paid parental leave
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Adoption assistance
• Parental leave
• Employee assistance program
• Vision insurance
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Air Transportation
• Education Level: High school or GED