Project Manager-Environment Testing, Derry, NH

Eurofins USA Environment Testing • Derry, NH

1d • $50,000 - $60,000 • Onsite

About The Position

Eurofins Environment Testing - Eastern Analytical is searching for a Project Manager I on location in our Derry, New Hampshire laboratory. Candidates should live within a commutable distance to the lab. Do you have 5 years of Project Management experience working in Environment? Apply today for a rewarding opportunity with the leader in Environment Testing. This position is full-time, Monday - Friday, 1st shift. Compensation is $50,000-60,000/year (DOE) The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Requirements

• BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree
• 6-12 months of client relationship/customer service experience
• Prefer some bench chemist or field experience
• Requires additional lab training in methods and QA across multiple departments
• Working knowledge of environmental regulations
• Basic knowledge of the LIMS
• Strong interpersonal, communication and problem solving skills
• Effective time management
• Strong organizational skills
• Leadership skills
• Multi-tasking
• Adaptability and flexibility
• Ability to ensure requirements for On-Time Delivery are met
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Attention to clients: demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback
• Technical familiarity: seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Customer service orientation: strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands. Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.
• Perform other duties as assigned
• All offers of employment are contingent upon a successful completion of a pre-employment drug screen and background check.

Responsibilities

• Project Set-up
• Sample Receipt
• Reporting
• Invoicing
• Client Set-up
• Account Maintenance
• Follow up calls and visits with clients
• Provides technical support as needed
• Uses company resources to follow up on client requests
• Familiarity with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity
• Area of responsibility (air, regulations, etc)
• Submits client complaints and participates in correction action/follow up as needed
• Communicates client issues/complaints to sales
• Follow up on client requests
• Supports the follow up of quotes/bids for tracking purposes
• Quotes & Proposals

Benefits

• excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees