Project Manager I

CivicPlus, LLC

About The Position

The Project Manager I is responsible for the management and oversight of the customer project, to include coordination of effort between the customer and applicable CivicPlus department. Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget. The Project Manager I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Requirements

1+ years’ customer service experience required

Nice To Haves

Must have strong experience with and can adopt various productivity, project, and collaboration tools e.g., Microsoft Office, Sales Force/Cloud Coach, and SharePoint
Experience working cross-functionally between teams to solve problems and implement solutions
Clearly understands processes and executes with high quality
Understanding of local government entities, organization, and practices
Confident understanding of contracts, SOWs, and terminology therein and can communicate the meaning of said documentation effectively to internal and external customers

Responsibilities

Maintains a minimum 95%+ average Client Satisfaction
Ability to move project forward and meeting original timeline expectations a minimum of 60% of the time
Effectively communicates relevant project information to team members and/or customers via written and verbal communication
Identify, assess, and manage risks and change control procedures
Ensure project quality, schedule, budgets, and deliverables meet agreed upon expectations
Identifies business development and “add-on” sales opportunities as they relate to a specific project or customer question and sells to customer as appropriate.
Ability to manage small to medium sized product specific contracts
Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively