Project Manager, Federal Sales

Vertiv•Ashburn, VA

4d•Onsite

About The Position

The Project Manager, Federal Sales, plays a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs. This position will be focused both internally (within Vertiv) and externally (customer-facing) and demands exceptional leadership, communication, team-building skills and project management skills, as well as an overall understanding of our products and services. The position will have end-to-end responsibility for managing most aspects of critical orders, from the moment the PO comes in, through product delivery, to post-sales support. It will be a key partner to the North American Sales team and will act as a customer advocate managing execution and engagement to ensure a seamless customer experience. The Project Manager coordinates cross-functional teams through meetings and progress measurement activity which bring distinct sales projects to completion both on time and within budget. The Project Manager has no direct reports but will manage people through effective stakeholder management and effective communication with all levels of multiple organizations.

Requirements

Bachelor's degree in business, management, engineering, or a related field (or equivalent combination of education and experience).
4+ years of project management experience with proficiency in project management tools and methodologies.
Strong leadership skills with the ability to lead and motivate cross-functional teams.
Strong communication skills including conducting effective meetings and presentations.
Must be able to drive projects to completion.
Proactive and effective problem solver.
Strong organizational skills and attention to detail.
Ability to successfully manage stakeholders in a matrixed environment.
Strategic thinking and problem-solving abilities.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced, dynamic environment.

Nice To Haves

Project Management Professional (PMP)
MBA
Prior experience in Data Center industry and knowledge of Power and Thermal products
Prior or current federal security clearance desired
Previous sales experience
Working knowledge of six sigma, continuous improvement and quality
Construction management experience including knowledge of construction, electrical, and mechanical contracting
Knowledge of engineering, operations, manufacturing processes, and commissioning processes

Responsibilities

Client Engagement Successfully delivers proactive project and program management to ensure ongoing customer engagement with the goal of driving customer loyalty and repeat business.
Builds and maintains strong relationships with the key internal and US Government stakeholders to include end users, Federal Systems Integrators, National Resellers, Channel Partners and Sales Partners.
Acts as a key point of contact for the client (along with Sales Leaders/Account Directors), ensuring effective communication and understanding of customers' needs and expectations.
Collaborate with the sales account manager to align on customer expectations and drive successful execution.
Project & Program Management Leads end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
Oversee order entry, product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
Manages significant aspects of customer engagement, including program strategy, milestones, and deliverables.
Leadership and Collaboration Acts as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., the support sales team, customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
Coordinates and leads across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
Develops a RACI Matrix to ensure functional groups understand roles, responsibilities, and deliverables.
Coordinates with order management, plant production, logistics, contractors, services and warranty groups throughout the project.
Escalates potential conflicts to avoid impact to the customer and balances large projects demand with flow business
Risk Management Identifies potential risks and proactively implements mitigation strategies to ensure project and program success.
Monitors sales project progress and addresses issues promptly to minimize disruptions and ensure coordination of activities on the critical path.
Coordinates the team to implement short term and long-term resolutions.
Monitors and assesses risks in early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.
Assembles cross functional teams to address issues (quality, safety, manufacturing etc.) to ensure program or project issues are resolved in a timely manner.
Escalates and creates urgency around any issues that would impede the success of the sales project.
Ensures that issues are resolved in a timely manner and communicated to the stakeholders.
Post-Sales Support Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
Acts as liaison and escalation point for Sales, Service, the factories, and the Lines of Business.
Continuously seeks opportunities to enhance the client's experience and value from our products and services.
Documents meeting notes, action items and follow through to completion.