Project Manager - Existing Installations

Schindler Group • New York, NY

3d

About The Position

We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Project Manager - Existing Installations Your main responsibilities As a Project Manager EI, you will effectively manage customer relationships for elevator and escalator services. Oversee servicing, maintenance, repair and upgrades of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Requirements

• Bachelors degree or an equivalent 5+ years of experience, preferably in a similar function such as Project Management, Account Management or Service/Maintenance management.
• Strong problem-solving, time management, communication and interpersonal skills; ability to manage sensitive employee relations with proven Leadership skills.
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Proficiency in MS Office suite
• Flexibility to be on-call as needed and balance a mix of office and fieldwork
• Working knowledge of SAP and elevators/escalators
• Adaptability to work in a fast-paced environment
• Ability to empathize, listen and connect with people to form outstanding customer relationships

Nice To Haves

• HVAC, building automation, facilities maintenance, electrical or plumbing experience

Responsibilities

• Account Management - Build and manage favorable client relationships with building owners and property managers to secure and renew maintenance/service agreements. Respond to customer inquiries and prepare estimates to ensure satisfactory resolution. Negotiate contract terms favorable to the company while also delivering on customer requirements. Drive sales KPIs including Time and Material processing, repair bookings and capital planning. Partner with Business Services Center to validate accounts receivable information, ensuring timely and accurate payments.
• Operations & Field Management - Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements. Responsible for coordinating routes, scheduling, ordering parts and verifying payroll accuracy while assuring fulfillment standards. Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery. Manage logistics and implement preventive maintenance strategies"
• Communication, Collaboration & Problem Solving - Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise. Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes. Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction. Collaborate with engineers, technical service staff, and contractors to optimize project workflows and identify potential efficiencies or improvements.
• Quality and Safety - Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings. Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices. Ensure compliance with established policies and procedures.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees