Project Manager, End User Experience

Point72

76d • $112,000 - $180,000

About The Position

As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.

Requirements

• 5-8+ years managing technology projects
• Bachelor’s degree
• Demonstrated success delivering improvements across end user experience areas such as device lifecycle (Windows/macOS/iOS), MDM/MAM, VDI, identity/SSO, Office/M365/Google Workspace, Slack/Teams/Zoom, SaaS rollouts, self-service portals, and knowledge bases.
• Strong grasp of service management (ITIL), support operations, and change management (ADKAR/Prosci).
• Fluency with project tools and data, such as Jira/Azure Boards, Smartsheet, Tableau/Power BI, and Excel
• Exceptional communication with the ability to translate technical details into business impact
• Strong problem-solving, collaboration, analytical, and communication skills
• Strong end-user service orientation with a focus on user satisfaction and experience
• Ability to prioritize and lead a team to troubleshoot complex issues across the entire firm, provide root cause analyses, and make recommendations to mitigate future risk
• Adaptable to a broad range of tasks and issues, including occasional weekend work and participation in on-call rotation
• Commitment to the highest ethical standards

Responsibilities

• Build and maintain an end user experience improvement roadmap that aligns with business objectives
• Define success metrics such as customer satisfaction, adoption/usage, and resolution times while identifying opportunities for improvement
• Write problem statements, business cases, and project charters with clear scope, timeline, and ROI.
• Drive execution using Agile/Lean practices, managing risks, dependencies, change control, and stakeholder communications.
• Partner with cross-functional teams, such as engineering, service desk, security, human resources, and communications to deliver solutions.
• Pilot, test, and standardize device builds, app configurations, and workflows.
• Plan launches, including training, communications, and support playbooks to ensure smooth transitions.
• Instrument feedback loops, such as in-app prompts, surveys, and forums, to analyze telemetry.
• Create and maintain dashboards and quarterly reviews, using insights to guide improvements.
• Manage vendors and budgets, including evaluation and selection, contract negotiation, and tracking value against spend.

Benefits

• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees