Project Manager eDiscovery

The Hanover Insurance Group•Worcester, MA

21h•Hybrid

About The Position

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Information Governance- eDiscovery team is seeking a Project Manager eDiscovery to join our growing team in the Worcester, MA area on a hybrid work arrangement. This is a full time, exempt role. POSITION OVERVIEW: The eDiscovery and Information Governance Project Manager will be a full-time employee qualified in Exterro (or previously qualified in a similar platform) and well versed in information governance, stationed in Worcester. This role will be to assist the eDiscovery and Information Governance teams of the Office of the General Counsel, and other legal personnel with the planning and execution of data preservation, collection, processing, and review of Hanover data in connection with eDiscovery and information governance matters. For purposes of protecting work product to the maximum extent, this person will be employed and controlled by OGC.

Requirements

Typically has 10+ years of related experience
Bachelor’s degree or equivalent
Project Management certification or equivalent experience
Possesses and applies an extensive knowledge of eDiscovery data processes
Possesses and applies an extensive knowledge of information governance practices
Experience using Active Directory, Azure and Varonis applications
Must be flexible with respect to work scheduling issues or changes that may arise unexpectedly due business needs or demands
Possesses strong customer service skills and behaviors
Makes decisions in an informed, confident and timely manner
Maintains constructive working relationships despite differing perspectives
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups.
Demonstrates ability to win concessions without damaging relationships.
Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Easily adapts to new or different changing situations, requirements or priorities.
Cultivates an environment of teamwork and collaboration
Operates with latitude for un-reviewed action or decision.
Computer experience (MS Office, Excel, Word, PowerPoint, Visio, etc.)

Nice To Haves

Experience in supporting legal data functions preferred
GCFA certification and familiarity in using an eDiscovery platform, such as Exterro Fusion, preferred.

Responsibilities

Manage assigned eDiscovery matters from inception to production, coordinating process flow with both internal and external parties, as part of the Hanover eDiscovery Team
Perform data reduction and culling (by keyword, structured analytics, or both) on the data set and preparing it for review
Interact with internal and external constituents regarding eDiscovery case progress with outside counsel, external review companies and Hanover’s eDiscovery Team
Coordinate projects and processes with Director of eDiscovery, the eDiscovery Tech Lead and the Forensic Engineer
Develop and streamline existing processes to ensure they remain consistent with existing processes and align with industry best practice guidelines
Partner with Internal Audit and business units on data-related audits to put solutions in place that help the business to meet standard requirements going forward
Coordinate projects with Hanover Technology and the Information Lifecycle Governance Team to ensure information and process consistency and defensibility throughout the enterprise
Work with the Information Governance Team and business units to maintain the enterprise-wide application and data source map
Assist in reviewing, implementing, and assigning retention periods for applications and data sources company-wide
Assist in creating and implementation of training for information governance and defensible deletion compliance and other information governance initiatives
Provide support to employees with questions about records retention implementation and application, particularly during legal events