Project Manager, DUHS Chief Quality Officer

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. SUMMARY: Join Duke University Health System as a Project Manager for the office of Duke Health Chief Quality Officer and be at the forefront of driving quality improvement and transformational change across the system. In this pivotal role, you’ll lead high-impact initiatives from planning through execution, ensuring measurable outcomes that advance patient care and operational excellence. What You’ll Do: Align projects at the program level with organizational goals. Build integrated project schedules from detailed work plans. Guide and inspire cross-functional teams to achieve milestones. Communicate progress and results to stakeholders with clarity and confidence.

Requirements

Proven project management expertise.
A collaborative mindset and ability to influence across diverse teams.
Passion for clinical quality, safety, innovation, and improving care delivery
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.
Work requires the ability to plan and deliver on project objectives and to direct team activities towards strategic goals, generally acquired through four years of related experience or any other equivalent combination of relevant education and/or experience.
Five or more years of professional experience managing complex deliverables and coordinating the activities of diverse stakeholder groups.
Project management experience.
Excellent interpersonal skills.
Stakeholder management - ability to communicate clearly and to build bridges across diverse stakeholder groups from the executive to the front-line level.
Communications skills and excellence in delivering oral and written presentations.
Able to set priorities, organize and manage multiple tasks independently.
Anticipates needs; takes a proactive approach to work.
Ability to meet deadlines and to hold team members accountable for meeting deadlines.
Extremely strong attention to detail; focus on quality of deliverables and project outcomes.
Ability to coordinate and organize efficient meetings and events.

Nice To Haves

Certification as a Project Management Professional (PMP) preferred.
Continuous improvement experience preferred (Lean, Six Sigma, Model for Improvement, etc.)

Responsibilities

Manages multiple projects throughout project life cycle (initiation “discovery” through closing)
Develops and manages project schedules; analyzes schedule to identify critical path and measure project progress.
Collaborate with executive sponsors to develop weekly team meeting agendas.
Facilitate project meetings to drive deliverables.
Document meeting notes and decisions to ensure clear communication and accountability.
Manages risk, identifies potential risks, and communicates with project leadership to establish mitigation plans to eliminate or reduce risk factors.
Monitors and measures the health of the project indicator to facilitate escalations or competing interests to assist in driving resolutions.
Drive the project team members to meet milestones and high quality, on time deliverables.
Support analysis of time study and pre- and post-implementation data as it relates to our quality system initiatives
Ensure workflows are documented using another project management appropriate tools.
Emphasize key touchpoints and communication channels within workflows.
Partner with the co-chairs to design a change management strategy for quality system initiatives
Collaborate with performance excellence teams and clinical leadership teams across the system to keep staff informed and engaged throughout the initiatives, facilitating regular updates and success stories.
Develop and drive comprehensive communications plans to ensure alignment and transparency across all stakeholders.
Performs other duties as assigned.