Project Manager, Data Consultancy

Walr•Haleyville, AL

About The Position

Walr is looking for Project Manager, Data Consultancy to support the exponential growth of the Walr business through delivering projects profitably whilst delighting clients. This role entails consulting with clients and coordinating cross-functional teams of survey programmers, sample-only project managers and data processors to deliver high quality data. This role is ideal for someone who has experience of the end-to-end data collection process within quantitative market research and has a desire to challenge themselves in a scale-up organization. The successful candidate will be a critical contributor to two of Walr’s key performance metrics: gross margin and client satisfaction.

Requirements

A strong track record of project management or consultancy in market research
Good knowledge of market research disciplines with experience of delivering bespoke quantitative research and data
Client-facing experience, with the ability to confidently engage stakeholders at all levels
Proven experience of working with and getting the best out of multi-disciplinary teams
Excellent client management: professional, reliable, and able to act as a trusted partner and advisor. A clear and proactive communication style that builds client confidence
Excellent timeline and priority management: comfortable evaluating competing priorities and making trade-offs
Services mindset: a delivery professional who lives for engaging with clients daily and leading teams to deliver outcomes
Attention to detail: naturally detail oriented and takes pride in delivering high quality, error free deliverables to clients
Welcomes a challenge: able to work under pressure in a fast-paced environment where internal and external expectations are high
Continuous learner: Eager to learn and apply new technologies and frameworks
Enjoys problem solving: leans into, rather than running away from, problems. Comfortable with independent issue resolution and root-cause analysis to prevent recurring issues
Strong communication skills: Business level English comprehension and the ability to communicate clearly, in writing and orally, with any teammate or key stakeholder regardless of technical background

Responsibilities

Own the delivery of high-quality data to our clients whilst delivering an exceptional client experience that is consultative and service-led
Align internal teams and clients on survey design, sample plan, timelines and deliverables, and make suggestions for improvement throughout the process
Coordinate and oversee survey programming setup, working with internal programmers to ensure the survey is fit-for-purpose, on time and error free
Coordinate and oversee sampling and data collection, working with the sampling team to monitor quotas, adjust field strategy and ensure timelines are met
Coordinate and oversee data processing to ensure final data deliverables are on time, error free and meet client specifications
Proactively manage clients and client communication. Provide regular updates, anticipate needs, advise on trade-offs, and escalate appropriately to protect client relationships and outcomes
Demonstrate expert knowledge of the Walr proposition to give clients confidence, and contribute to the growth of key client accounts through delivering a high quality, professional service
Make the most of Walr’s technology, audiences and team of experts to meet client needs
Contribute to continuous improvement by identifying ways to improve any element of the end-to-end data collection process. Act as the voice of the customer to provide product and technology teams with feedback
Lead by example in all areas of the role, and support and coach junior members of the team