Project Manager (Customer Strategy)

Focuskpi-posted 3 months ago
$40 - $49/Yr
Remote • Boston, MA
Professional, Scientific, and Technical Services
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FocusKPI is seeking a Technical Project Program Manager to join one of our clients, a high-tech SaaS company. Our client is seeking a detail-oriented and proactive Project Manager to join their Customer Strategy Office (CSO). In this role, you will lead and support the end-to-end delivery of strategic initiatives that enhance the customer experience, drive retention, and improve operational efficiency across the SaaS customer lifecycle. As a key member of the CSO team, you will be responsible for planning, executing, and delivering projects on time, within scope, and on budget. Your focus will be on day-to-day task management, cross-functional coordination, and issue resolution to ensure project success. Work Location: Remote - anywhere in the US, Preferred EST, CST; Client location: San Francisco, CA Duration: 12-month contract with potential to extend or convert depending on candidate's performance and needs Pay Range: $40/hr to $49/hr.

  • Owns the planning, coordination, and execution of specific GCO initiatives within defined scope, timeline and budget.
  • Creation and management of the plans for moving projects, initiatives and technical operations solutions to final implementation and hand-off, helping to prioritize for maximum impact.
  • Manage and track each project, at time multiple projects, and works closely with cross-functional teams to ensure on time delivery of projects.
  • Includes building and maintaining detailed project plans, monitoring milestones and ensuring project deliverables are completed on time and to standard.
  • Develop project reporting and governance structures, meeting cadences, and review guidelines that lead to the successful implementation of projects and initiatives.
  • Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives.
  • Provides regular updates, status reports and risk assessments to stakeholders, ensuring transparency and alignment across all involved teams.
  • Proactively manage changes in project scope, identify potential risks and devise contingency plans.
  • Own the communication and execution of project/initiative hand-over to services and other team members at designated milestones.
  • 3-5 years as a Project Manager in a SaaS environment or organization.
  • Experience managing cross-functional projects involving teams such as Sales, Marketing, Customer Success, RevOps, and Product.
  • Proven ability to manage multiple projects simultaneously from planning through execution and delivery.
  • Skilled in defining project scopes, building timelines, tracking milestones, and coordinating stakeholders.
  • Ability to proactively identify risks, manage dependencies, and drive resolutions in a structured and timely manner.
  • Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and levels.
  • Proficiency in project management tools such as Asana, Airtable, Monday.com, Jira, or similar.
  • Bachelor's degree in Business, Operations, Project Management, or a related field.
  • PMP, Prince2, or Agile/Scrum certification (e.g., Certified ScrumMaster).
  • CAPM.
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