Project Manager, Customer Engagements

Digital.ai

68d • $100,000 - $115,000

About The Position

Digital.ai Project Managers are responsible for planning and implementing multiple, consecutive high-touch customer engagements for large enterprise organizations. You will collaborate with Digital.ai consultants and partner organizations to provide customers with a comprehensive, outstanding services experience inclusive of consulting, technical implementation, and educational services. Additionally, you will partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals.

Requirements

• Bachelor’s degree or higher in an engineering, science, or business subject area.
• 5+ years of experience in a Project Management role coordinating Software implementation projects.
• PMP certification required.
• Solid understanding of PM principles, such as those promoted by the Project Management Institute.
• Demonstrated experience with a standard PM Tool Kit such as scheduling, budget control, and risk management.
• Customer facing experience highly desirable.
• Exemplary verbal/written communication skills required.
• Resilience to dynamic, changing environment where priorities change rapidly.
• Proactive personality ready to step in and find solutions to project issues and escalations.

Responsibilities

• Oversee and coordinate the implementation of Digital.ai Products and Solutions in customer environments.
• Develop and maintain project plans, schedules, budgets, and resource allocation to deliver the agreed upon project scope, goals, and deliverables.
• Proactively identify and handle project risks and issues, and implement contingency plans as needed.
• Accountable for ensuring the delivery of the customers’ business objectives and project deliverables.
• Build strong relationships with project sponsors and team members and maintain these relationships through executing project governance practices including regular status updates.
• Ensure that all projects adhere established best practices and are delivered on time, within scope, and within budget.
• Establish and maintain relationships with key tactical leaders and business implementation leads.
• Contributes to providing direction and guidance for process improvements and internal policies.
• Represent the organization to external customers/clients.

Benefits

• Unlimited PTO for US employees.
• Comprehensive medical, dental, and vision plans.
• Paid parental leave.
• Flexible working arrangements.
• Opportunity to work with a diverse, globally distributed team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees