Project Manager - Custodial

Challenge Unlimited Inc•Kansas City, MO

About The Position

Reporting to either the Vice President (VP) of Operations or the Director of Operations (D), the Project Manager (Custodial) is responsible for overseeing work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible. Manages employees and clients in the performance of janitorial cleaning duties at the assigned site. Crucial point of contact with contract management. Provides training, support, and on-going feedback to all workers on job duties, proper procedures, and areas for improvement, with a special focus on safety and company culture. Supervising duties include hiring, scheduling, training, evaluating, disciplining, processing changes and timekeeping for workers. Monitors the budget, controls labor and supply expenses and inventory, and ensures quality and customer satisfaction

Requirements

Education: Bachelor’s degree in business or related field. Will consider a minimum of 8 years of relevant experience in lieu of a degree.
Experience: Minimum of 1+ years of janitorial experience and at least 5 years of supervisory experience (preferred: experience in janitorial contract management). Must have excellent oral and written communication skills.
Pre-Employment Tests: Word, Excel
Computer Skills: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Background Checks: Must pass criminal background check. Must pass various State and Federal registry checks. Must pass DCFS Abuse and Neglect Tracking System check.
Driving: Must pass driving history check and Company policy criteria. Must maintain valid driver’s license and be 21 or older to drive. Company travel using personal insured vehicle is required.

Nice To Haves

preferred: experience in janitorial contract management

Responsibilities

Planning: Work with Director of Operations to generate ideas and approaches to maximize growth and efficiency opportunities. Communicate a vision for how the site supports and furthers the Company’s mission, aligning systems, culture, and structure to ensure consistency and meet contract needs. Make and project estimates on revenue and expenses for future months and fiscal year. Order chemicals and other supplies necessary to meet the contract requirements and maintain proper inventory levels--ensuring the site is properly stocked. Schedule workers to perform contract requirements and forecast staffing needs by tracking trends in contract needs and changes. Manage special project scheduling requirements. Review and propose budget updates.
Performance Management: Lead and oversee assigned contract. Ensure work is performed in accordance with contract’s statement of work and in compliance with Company policies and procedures, applicable laws Job Description – Project Manager Commissary and regulations, customer requirements, and quality and safety standards. Monitor labor, supply and equipment expenses and take appropriate action to meet budgets. Provide operational and expense data for contract negotiations. Monitor operational metrics to measure personnel and productivity for lines of business using industry benchmarks and contract requirement standards to baseline expectations. Complete contractual paperwork. Maintain AbilityOne ratio. Provide a safe environment for all workers and customers. Ensure SDS (Safety Data Sheets) book is organized and current. Follow and enforce OSHA (Occupational Safety and Health Administration) regulations. Complete incident and/or accident reports in accordance with Company policies. Take preventative and corrective action as needed. Conduct safety training, inspections, and ensure workers utilize Personal Protective Equipment (PPE) as required.
Customer Satisfaction: Develop professional working partnerships with current and potential key contracting representatives, subcontractors, vendors, and site occupants. Develop and establish appropriate communication methods, using routine and periodic meetings, proactive preparation and reporting and prompt response and resolution of customer complaints. Monitor the results of various QC efforts and ensure all QC audits and safety documents are completed and available for inspection. Deliver accurate and timely reporting and analysis on site key performance indicators and trends. Relay information to workers and upper management about any updates or changes pertinent to the contract in a timely, accurate manner. Assist Operations and Quality senior management in establishing metrics and measuring and managing customer expectations and to ensure contract requirements are performed in accordance with the contract SOW and meet/exceed customer expectations.
Client Development (Operations Work/Job Skills): Monitor and ensure Operations services at assigned sites meet the needs of clients while fulfilling contract obligations. Ensure supervisors and team leaders receive training and coaching on working with individuals with disabilities and apply those techniques in the workplace. Work with clients to help them develop job skills and work/behavior skills which may help them achieve the highest level of independence possible. Periodically audit performance and development of clients.
Effective Leadership: Place people in positions to succeed. Develop and empower a top-notch team. Direct supervision of Commissary Supervisor(s) and indirect supervision of all site positions, ensuring work is performed according to the contract’s statement of work, company policies, and procedures. Interview, train, evaluate, discipline and process timekeeping for workers. Encourage effective outcomes and accountability. Communicate job expectations; motivate, coach, and counsel employees. Build an effective company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.