Project Manager, Biopharma

Twist Bioscience

About The Position

Reporting to Manager, Biopharma Project Management the Biopharma Project Manager will be responsible for all aspects of project management, coordination, and implementation relative to Biopharma antibody discovery, optimization, proprietary libraries, and other related businesses of Twist Biopharma. The position manages all communications required to initiate and complete each biopharma project to the satisfaction of the customer, as follows: Communication with customers, the Antibody Engineering and Protein Production teams, the Business Development team, Twist Finance, and Twist Legal, including, but not limited to, executed Agreements (contracts), project proposal details, COGS, pricing and quotes, statements of work, shipments and invoicing.

Requirements

5+ years of relevant work experience in the life sciences or related field, with >2 years in a customer-facing role
Requires Bachelor’s degree in Biology, Chemistry, or related field
Customer communication from inquiry to delivery of services
Understanding of services offering and customer workflows
Proven ability to influence cross-functional teams, and to work effectively with customers, internal operations, and sales teams
Demonstrated track record of managing projects that meet customer expectations
Outstanding leadership, teamwork, and communication skills
Hands-on, high-energy, positive attitude with a can-do mindset

Nice To Haves

Advanced degree and/or hands on laboratory experience a bonus

Responsibilities

Respond directly or direct all incoming inquiries from customers and the business development team to the appropriate expertise within the Biopharma Project Team; respond quickly and professionally with the information provided by the Biopharma Project Team in response to all customer and internal inquiries; maintain records
Develop a general knowledge of typical Biopharma Project workflows
Monitor and report “real time” on the status of all Biopharma commercial (revenue-generating) projects in-process; attend weekly Biopharma team meetings
Maintain and update transparent, accessible list of Biopharma WIP
Maintain accurate, timely records in all systems to allow for up-to-date reporting
Manage communication between existing and new customers and the internal team providing project fulfillment details and deliverables; provide written updates on project progress as agreed with certain customers
Work with Finance to support the development and implementation of a standard process to invoice Biopharma customers in an expeditious manner as and when required
Maintain a “real-time” revenue reporting system that includes all customer (revenue-generating) biopharma projects (including TCR library products)
Working with Product Management, the Biopharma team, and Finance, develop a Biopharma menu of services and sub-services with accurate COGS and end-user pricing to support customer quotes and proposals
Assist Finance with navigating through the payments processed for invoiced milestones
Indirectly manage Biopharma project capacity to maximize customer satisfaction and achieve business goals, report capacity issues
Working with key customers, develop processes to manage order intake, process progression, shipment/delivery, and sharing of project information
Participate in training the sales teams and support selling activities as appropriate
Support the creation of content collateral and product messaging to convey value proposition to target markets
Any other “ad hoc” projects not listed above as required from time to time
Follow regulatory and ISO 13485 requirements