Project Manager - Automation/AI Team

CVS Health • Hartford, CT

1d • Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This position is hybrid, requiring working 2-3 days a week from any of the following locations: Jacksonville, FL; Hartford, CT; NYC, NY; Wellesley, MA; Blue Bell, PA The Automation and AI Enablement team will help establish and manage governance, prioritization, execution, measurement, and communication of automation and AI initiatives within the Service Operations PSS Center of Excellence. The Project Manager will play a critical role in building and maintaining the AI initiative inventory and roadmap, coordinating cross-functional stakeholders, supporting responsible AI governance processes, and enabling executive-level visibility into progress, impact, and risk. The individual will also assist with implementation of the AI literacy roadmap for the PSS COE.

Requirements

• 5-7+ years of experience in project management.
• Experience managing project meetings, dashboards, and request pipelines.
• Solid understanding of AI technologies, responsible AI principles, and risk management frameworks.
• Experience developing AI use cases
• Strong organizational, change management and communication skills with attention to detail and follow-through.
• Experience preparing executive-facing materials.

Nice To Haves

• 3+ years managing cross-functional projects or programs
• Experience with AI platforms and workflow automation tools (e.g. Power Automate, Microsoft CoPilot), and data visualization/reporting.

Responsibilities

• Support intake, prioritization, and sequencing of new AI use cases.
• Coordinate the full lifecycle of AI initiatives from intake through deployment.
• Collaborate with IT and business stakeholders to define requirements and AI use cases and to deliver AI-enabled solutions to meet operational challenges.
• Track initiative status, dependencies, risks, and outcomes.
• Support vendor onboarding and contract coordination.
• Ensure consistent project documentation and post-implementation reviews.
• Support executive presentations and leadership updates.
• Build clear narratives on AI value, risks, and progress.
• Stay current with AI trends, tools and regulatory developments.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees