Project Manager Assistant

ALS Global•Kelso, WA

14d

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. About the role: As part of a select team within the customer service group this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS clients services manual. The primary purpose of this position is to assist the project managers in reporting analytical data final reports, fielding customer phone calls/emails, preparing sample kit requests and reviewing chain of custodies for accuracy. About you: Point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress-from the beginning of sample collection to the final report submission. Available to client on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements. Scheduling, sample collection and bottle specifications are responsibilities that are shared with the Field Services Coordinator on a daily basis. Project setup entry in LIMS that are defined by client and Project Manager. Work with Account Executives, laboratory management and operations staff to meet customer requirements and resolve service and technical issues during every phase of the project. Facilitate corrective action when needed. Manage subcontract work and make sure it is reported by the due date. Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations.

Requirements

Strong Customer/Client interaction skills and experienced in client contact; able to create innovative solutions to customer challenges
Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
Excellent English verbal and written communication skills
Able to work on a daily basis with all departments.
Has a general working knowledge of analytical methods, method updates, and method usage inorder to monitor compliance with industry and local/state/federal regulations.
Strong industry specific computer skills knowledge including Horizon LMIS very helpful, but not required.
Experienced and skilled at treating others with cooperation and respect, and be able to understand and value both internal and external customers.
Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%.
Look for new ways to accomplish objectives.
Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
Multi-tasked, organized, detail oriented, and possess excellent problem solving capabilities; will have good time management capabilities.
High School diploma / GED required
The ability to speak and hear clearly while communicating with staff, management, and clients.
Ability to sit and/or stand for 100% of an 8 hour day.
Dexterity in hands and fingers to operate computer and other equipment.
Average vision and ability to see to read reports and operate equipment.

Nice To Haves

BS preferred or 2 years experience in related field.
Strong industry specific computer skills knowledge including Horizon LMIS very helpful, but not required.

Responsibilities

Assist the project managers in reporting analytical data final reports
Fielding customer phone calls/emails
Preparing sample kit requests
Reviewing chain of custodies for accuracy
Coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress-from the beginning of sample collection to the final report submission
Provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements
Project setup entry in LIMS that are defined by client and Project Manager
Work with Account Executives, laboratory management and operations staff to meet customer requirements and resolve service and technical issues during every phase of the project
Facilitate corrective action when needed
Manage subcontract work and make sure it is reported by the due date
Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations