Project Manager 3

Comcast•Plano, TX

32d

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Role Summary The Senior Technical Program Manager (TPM) leads missioncritical, crossfunctional programs that deliver complex telecommunications solutions for enterprise customers—owning outcomes from onboarding and initial activation through ongoing service lifecycle and continuous improvement. The TPM blends deep domain expertise in IP networking, SDWAN/SASE, MPLS, CyberSecurity, VoIP/UC, and SIP with disciplined program leadership, customer advocacy, and ITILbased service management to ensure contractual SLAs/SLOs, performance KPIs, and business goals are consistently achieved.

Requirements

7+ years in customerfacing operations plus 5+ years in program/project management with a strong technical background (complex or multiple complex accounts).
Proven delivery of multisite enterprise deployments across WAN/SDWAN, SASE, SIP/UC, and managed cyber security solutions.
ITIL practitioner (or equivalent experience) and vendor technology certifications
PMP/PRINCE2 preferred.
Proficiency with MS Project, Jira, Smartsheet
Agile/Waterfall/Hybrid governance and executive reporting.
Telecom carrier/service provider experience and familiarity with OSS/BSS and provisioning systems preferred.
Networking: MPLS, BGP/OSPF, QoS, IP addressing/NAT, path selection, HA/VRRP/HSRP, WAN optimization, underlay/overlay integration for SDWAN .
Secure Access: SASE architectures (policybased access, SWG, ZTNA, CASB), identity integration, tunnel design, and performance tuning.
Voice/UC: SIP trunking, VoIP/UCaaS, SBCs, call routing/dial plans, codec selection, jitter/packetloss mitigation, QoS/CoS, survivability, PSTN interconnects, emergency services (E911).
Security: NGFW policy, VPN (sitetosite/remote), DDoS mitigation patterns, segmentation/microsegmentation, vulnerability remediation workflows.
Service Operations: ITIL practices for Incident/Problem/Change/Release/Config/Capacity/SLM/Availability, with KPIdriven governance.
Communication
Customer Experience (CX)
Scheduling

Nice To Haves

10+ years overall in telecommunications/enterprise networking with progressive responsibility leading crossfunctional delivery at scale (national/global).

Responsibilities

Customer Onboarding Programs (EndtoEnd Ownership)
Account Lifecycle & Customer Advocacy
Program & Portfolio Leadership
ITILBased Service Operations
Technical Leadership & Solution Assurance
Reporting & Continuous Improvement

Benefits

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.

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