Project Manager 2

Hyland

20h•$69,000 - $80,000

About The Position

Project Manager 2 is responsible for managing customer implementation projects from initiation through closure. This role owns project planning, execution, governance, and delivery, ensuring projects are completed on time, within scope, and within budget. The Project Manager serves as the primary point of accountability for stakeholders, risks, resources, and delivery outcomes while ensuring a high-quality customer experience.

Requirements

Bachelor’s degree or equivalent experience
Demonstrated success in managing projects
Industry vertical or solution area experience
Microsoft Office proficient, including MS Project and Visio
Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Good interpersonal skills; able to maintain solid rapport with team members as well as maintain profesionalism with those outside of department
Good organizational, multi-tasking, and time management skills
Able to thrive in a fast paced environment
Ability to work independently and in a team environment
Self-motivated with the ability to manage projects to completion with oversight
Good ability to provide exceptional follow through and be customer service driven
Average travel requirements for this job is 30% annualized, yet unique circumstances with customers may require more travel.
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Responsibilities

Manage the full project lifecycle for customer implementation projects, from initiation through closure
Define project scope, objectives, deliverables, timelines, and success criteria
Develop, maintain, and execute detailed project plans, schedules, and budgets
Ensure projects are delivered on time, within scope, and within budget
Apply established project management methodologies (Waterfall, Agile, or Hybrid)
Track project progress, milestones, dependencies, and risks
Monitor project performance and implement corrective actions as needed
Ensure adherence to delivery standards, best practices, and quality expectations
Serve as the primary point of contact for customers and internal stakeholders
Lead project meetings, status reviews, and planning sessions
Communicate project status, risks, issues, and dependencies in a clear and timely manner
Manage client expectations and day-to-day client interactions
Identify, assess, and manage project risks and issues throughout the project lifecycle
Act as the first level of escalation for project challenges and conflicts
Manage scope changes through formal change control processes
Coordinate cross-functional project resources and oversee day-to-day execution activities
Provide guidance and accountability to project team members
Foster collaboration across internal teams and customer stakeholders
Create and maintain required project documentation, including project plans, schedules, risk logs, and status reports
Ensure accurate and timely updates in project management and tracking systems
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy