Project Manager 1, Project Management & Communication

Comcast

3d•$21 - $49

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for managing, planning, tracking and implementing small projects or aspects of larger projects from initiation to completion. Ensures project completion according to timeline, budget and specifications. Works with vendors and team to establish and achieve goals. Coordinates the activities of a cross-functional team including exempt and non-exempt employees. Owns, creates and manages internal communications, tools and job aids. Communicates project status with Project Manager. Job Description Core Responsibilities: Strong knowledge of Comcast Business Enterprise and Mid-Market products and solutions. Experience utilizing Comcast tools and systems (ie. Orion, CSG, XM360, Neustar, Crossroads...) Manages projects, with direct supervision, to ensure on-time completion according to specifications and within budgeted costs for Comcast Business National Care teams. Uses formal processes and tools to manage resources, budgets, risks and changes. Identifies project scope and objectives. Manages a cross-functional team including third party vendors and other resources; coordinates activities to achieve goals. Plans and directs schedule and budget. Excellent communication skills, both verbal and written, as this role owns all communication with stakeholders, vendors and other cross functional teams. Provides status reports to Project Managers, vendors, stakeholders and resources. Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Assists in coordinating with content providers in the design and development of job aids, learning tools and other communications to enhance user effectiveness. Reviews and edits early drafts of communications materials to ensure content meets established communications standards, guidelines and appropriate messaging before publication; forwards to appropriate personnel for final stages of review. Maintains existing documentation to ensure accuracy and relevance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Strong knowledge of Comcast Business Enterprise and Mid-Market products and solutions.
Experience utilizing Comcast tools and systems (ie. Orion, CSG, XM360, Neustar, Crossroads...)
Excellent communication skills, both verbal and written

Responsibilities

Manages projects, with direct supervision, to ensure on-time completion according to specifications and within budgeted costs for Comcast Business National Care teams.
Uses formal processes and tools to manage resources, budgets, risks and changes.
Identifies project scope and objectives.
Manages a cross-functional team including third party vendors and other resources; coordinates activities to achieve goals.
Plans and directs schedule and budget.
Excellent communication skills, both verbal and written, as this role owns all communication with stakeholders, vendors and other cross functional teams.
Provides status reports to Project Managers, vendors, stakeholders and resources.
Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management.
Assists in coordinating with content providers in the design and development of job aids, learning tools and other communications to enhance user effectiveness.
Reviews and edits early drafts of communications materials to ensure content meets established communications standards, guidelines and appropriate messaging before publication; forwards to appropriate personnel for final stages of review.
Maintains existing documentation to ensure accuracy and relevance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.