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The Senior Analyst in Project Management at CVS Health is responsible for overseeing the implementation of customer benefit plans for self-funded new business clients. This role involves collaborating with internal and external stakeholders to ensure that implementation issues are proactively addressed and customer expectations are met or exceeded. The analyst acts as the primary contact for benefit plan implementation, mediating project deliverables and coordinating tasks to ensure a smooth process. The position requires strategic planning, evaluation of customer requests, and continuous improvement of the implementation process.