Project Management Lead

Willdan-posted 3 months ago
Senior
New York, NY
1,001-5,000 employees
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Willdan Lighting & Electric, a subsidiary of Willdan Group Inc., is seeking a Project Management Lead. The Project Management Lead directs the team that supports building decision-makers through complex energy retrofit projects from intake through completion. This role ensures high-touch, equitable service delivery across NYC’s diverse building stock while improving program efficiency, accountability, and impact.

  • Supervise project managers and implement workflows that guide buildings through audits, financing, and construction.
  • Develop playbooks, escalation protocols, and KPIs to ensure consistent, responsive service.
  • Track project status, barriers, and outcomes using Salesforce and reporting systems.
  • Monitor equity outcomes and ensure targeted support for lagging building segments.
  • Collaborate across service provider, workforce, and technical teams to connect clients with appropriate resources.
  • Serve as a senior point of contact for escalated customer needs.
  • Train and coach staff on customer service, energy literacy, and engagement best practices.
  • Conduct audits and assessments to ensure compliance with program and industry standards.
  • Recommend strategies to improve service delivery and client outcomes.
  • Facilitate skill-building workshops for staff, interns, and participating contractors.
  • Foster a collaborative, inclusive work environment that encourages innovation and continuous learning.
  • Directly and indirectly manage internal and subcontracted program staff.
  • Bachelor's degree required; background in sustainability, energy efficiency, or project management preferred.
  • 7+ years in client services, project coordination, or related fields.
  • Strong leadership experience managing diverse teams and casework pipelines.
  • Deep understanding of NYC building types and retrofit pathways.
  • Knowledge of energy efficiency, building science, or construction trades preferred.
  • Excellent communication, coaching, and stakeholder engagement skills.
  • Familiarity with NYC’s diverse communities; bilingual/multilingual candidates encouraged to apply.
  • Commitment to equity-driven service delivery and community-centered outcomes.
  • Experience in program design, outcome tracking, and partnership management.
  • Proficiency in Microsoft Office Suite, CRM systems (Salesforce), and project management tools.
  • Knowledge of local, state, and federal energy efficiency regulations and standards.
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