Project Intake & Strategy Manager, ePMO

Medical University of South Carolina-posted 7 days ago
Full-time • Manager
Charleston, SC
5,001-10,000 employees
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The Manager of Project Intake & Strategy is a leadership role within the ePMO responsible for governing the project vetting and intake process and ensuring all new requests submitted through the MUSC intake portal (ServiceNow) align with MUSC Health’s strategic priorities. This role is responsible for collaborating with stakeholders on business case development, driving intake vetting and governance, and project scoping and estimation. The manager will lead standardized ServiceNow-based workflows for intake review, project qualification, high level design and scoping, prioritization, and enterprise alignment across academic, clinical, research, financial, and operational domains. This high-visibility role will ensure that project goals and approach are well defined and that the project intake process appropriately prioritizes projects that are aligned with enterprise strategic priorities. This position supervises a Program Coordinator and partners closely with the three ePMO portfolios (Information Solutions, Operations, and Planning Design & Construction) and university, health system, and enterprise operations to continue to mature the intake process, build effective and comprehensive project business cases, improve data quality, and promote informed project approval decisions.

  • Intake Governance Leadership Lead the evaluation of all new project requests submitted to the ePMO via ServiceNow, applying standardized business case development, intake criteria, and strategic alignment scoring.
  • Collaborate with ePMO and operational teams on project review methodology, scoping, and dispositioning.
  • Serve as leader of the project intake process and work with ePMO leadership, governance bodies, and operational leadership enterprise-wide to ensure efficient and comprehensive project vetting.
  • Maintain intake process documentation, audit trails, and reporting dashboards to promote transparency and traceability.
  • Strategic Alignment & Prioritization Ensure proposed project requests demonstrate alignment with OneMUSC strategic pillars, available resource capacity, and enterprise readiness.
  • Collaborate with resource managers and business sponsors to assess requests against enterprise initiatives and roadmaps.
  • Recommend go/no-go decisions and ensure readiness before transitioning requests to active projects.
  • Assist in maturing MUSC project and operational governance.
  • Process Management & Optimization Design and continuously improve intake workflows within ServiceNow, including request capture, validation, scoping, and decision checkpoints.
  • Ensure quality control of intake data fields, project descriptions, funding sources, and impacted business units.
  • Track intake KPIs, cycle times, and alignment metrics; publish routine intake performance reports to ePMO leadership.
  • Team Leadership Supervise and coach the Program Coordinator to support intake administration, reporting, and documentation.
  • Promote a culture of process ownership, customer service, and operational excellence.
  • Participate in broader ePMO talent development and succession planning efforts.
  • Stakeholder Engagement Partner with requesters and subject matter experts to refine submissions, clarify scope, and confirm dependencies.
  • Facilitate intake alignment discussions with clinical, academic, and operational leaders as needed.
  • Serve as a primary point of contact for intake-related questions, training, and support.
  • Bachelor’s degree preferred; 7+ years of project/program/portfolio management experience, ideally within a healthcare or academic health system environment.
  • Subject matter knowledge of technology, construction, and/or operational improvement efforts within a healthcare context.
  • Understanding of health system and educational business models and strategy.
  • Experience building project business cases, budgets, and/or pro formas.
  • Strong knowledge of portfolio governance, project intake, and ServiceNow or similar PPM systems and concepts.
  • Demonstrated ability to lead cross-functional reviews, build consensus, and apply strategic thinking to project prioritization.
  • Experience in managing personnel and developing talent.
  • Excellent communication, facilitation, and organizational skills.
  • Experience in highly matrixed environments a plus.
  • PMP, Lean Six Sigma, or SAFe certification a plus.
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