Project Engineer Smart Services

TRUMPF • Farmington, CT

2d

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? TRUMPF is actively shaping the digital transformation for our customers and our company. The smart services project team in Farmington is dedicated to developing and implement new after-sales services and solutions to support our customers and the service organization.

Requirements

• Experience in big data/data analytics required.
• Must be able to program in R or/and Python.
• Must possess excellent customer service skills and business intelligence capabilities.
• Must be extremely organized and able to work autonomously.
• Excellent communication, synthesis and presentation skills required.
• Experience in project management and preferably agile methods.
• Experience with IT projects and affinity for IoT topics is essential.
• Bachelor’s Degree in Engineering required.

Nice To Haves

• Familiarity with service processes and CNC machine industry is helpful.
• Knowledge of German language is preferred.

Responsibilities

• Organize, plan and carry out IT projects in the customer service department: data analytics and predictive service.
• Structure, analyze and interpret a high amount of field machines and service data
• Develop scripts for reports and data visualization
• Design solutions and new products to support the technical service department and its customers
• Design and optimize processes to implement the new solutions in the service organization
• Organize and lead workshops with internal and external stakeholders
• Report any performance indicators to the project shift supervisor and VP service
• Communicate efficiently with customers, other departments and TRUMPF subsidiaries
• Assist and coordinate special events and meetings when necessary
• Work closely with service managers, sales and engineering to accomplish and meet expectations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees