Project Engineer (PE)

M3 Networks•Southlake, TX

About The Position

The Project Engineer (PE) is integral to the success of both clients and the MSP. The PE is responsible for implementing high-level IT solutions using industry-standard project methodologies. This role involves deploying end-user equipment and network technology at client sites and datacenters, tailored to specific business and technical requirements. As a client-facing expert, the PE collaborates with the Design Desk and Project Manager (PM) to execute technical initiatives, communicate effectively across corporate structures, and generate Non-Recurring Revenue (NRR) based on a pro forma utilization plan.

Requirements

Technical Proficiency: Expert-level knowledge in relevant technologies with a drive for ongoing skills development.
Process Driven: Strict adherence to Professional Services (PS) Team workflows.
Task Management: Proficiency in prioritizing complex project details to meet strict deadlines.
Communication: Strong verbal and written skills for effective client-facing interactions.
Education: Bachelor’s degree, tech school degree, and/or relevant industry certifications.
Experience: Proven history of operational success and maintaining high levels of client satisfaction.
Technical Passion: Substantial experience and a commitment to staying at the forefront of industry developments.
Business Acumen: Understanding of organizational structures to foster successful project outcomes.

Responsibilities

Professional Services Project Engagements Deployment: Provide remote and onsite services, ensuring projects are completed on schedule and within budget.
Project Lifecycle: Adhere to established processes, including intake, planning, equipment setup, and configuration.
Execution: Manage timely maintenance windows for cutovers and provide after-hours services as necessary.
Post-Project: Confirm technical alignment post-implementation, manage scope creep, and complete all technical/status documentation.
Administration: Maintain accurate time entry and tracking in PSA applications.
Solutions Design Validation Peer Review: Review proposals for solution validation to ensure technical feasibility.
Design Assistance: Provide subject matter expertise to the Design Desk Engineer (DDE) during the design phase.
Support & Onboarding Incident Support: Engage in billable service incidents when assigned and participate in the on-call rotation.
Onboarding: Actively participate in the onboarding of new clients, providing detailed core network infrastructure documentation.
Meeting Rhythm Daily Huddle: Report accomplishments, utilization, and present planned work for the day.
Knowledge Transfer (KT) Meetings: Meet with the DDE and vCIO to receive business and technical requirements for each new project.
Project Status Meetings: Support the PM in preparing for and conducting status meetings with clients.
PE/PM Sync: Regularly scheduled meetings with the Project Manager to verify schedules and meet deadlines.
Standards Committee: Bi-weekly participation to assist in the development of technology standards.
1:1 Meetings: Review individual performance, challenges, and improvement strategies with the Team Lead.