Assist in the successful planning and execution of the program's day-to-day operations and cross functional projects within the Program Management Office. Serve as the technical expert who will analyze and refine operational workflows according to specific client specifications and technical standards and bridge the gap between our technical team and our clients by creating compelling presentations, driving continuous process improvements, and expertly handling incoming client requests. Drive operational excellence and enhance business performance, and provide a strong blend of technical, analytical, and leadership skills. Develop concise, clear, and detailed PowerPoint presentations for both internal teams and external clients to communicate project status and analytical results. Identify, analyze, and implement opportunities for process optimization within project workflows across the Program Management Office, ensuring efficiency and effectiveness, including analyzing project performance data and developing documentation for new and improved procedures. Act as a key point of contact, managing ad hoc requests with a focus on problem-solving and delivering high-quality, timely solutions. Collaborate with program management, technical teams, agile teams, and stakeholders to ensure horizontal and vertical integration of the project plan and presentations. Collect and analyze project data to create reports, identify trends, and inform strategic decisions for both internal stakeholders and clients. Facilitate client weekly status meetings. Communicate project status, risks, and issues clearly and concisely to leadership withing the Program Management Office.