Manages successful implementation of a welfare and workforce services contract assuring that all contractual commitments are met. Set clear expectations for all team members, ensure accountability, and appropriately and quickly address human resources and team concerns. Ultimately responsible for adherence to federal, state, and local policies as well as Workforce Services policies and procedures. Responsible for maximization of project funding streams and operating within funding guidelines. Establishes and maintains positive working relationships with the funding source, area employers and all workforce partners to optimize funding, customer satisfaction and community relations. Facilitates project accomplishments and ensures that management decisions and contractual goals are understood and supported by staff. Assure that all staff are trained and meet performance standards as outlined by the contract. Provide leadership, budget/fiscal management oversight, manage staff, and monitor performance management. Develop and maintain relationships with community resources to further program goals Ensure a positive customer experience for all internal and external customers Evaluate the performance and impact of the organization and staff in meeting objectives and delivery of services; perform Quality Assurance and Quality Monitoring Foster a positive, inclusive and accountable culture while promoting the company mission, vision, values, and brand Manage human resource responsibilities such hiring, coaching, discipline (when appropriate) in coordination with the corporate HR team Ensure proper practices regarding record keeping, control systems, and proper reporting Foster a motivational, collaborative, and innovative work environment Administer policies and procedures in accordance with company, funder and program standards Respond timely and fully to all funder and company requests for information and reports. Participate in business development activities including contract rebid and new business activities Present information on project and company activities and progress as invited or required at meetings and conferences Other duties as assigned
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Job Type
Full-time
Career Level
Manager