Project Director

Gainwell Technologies LLC•Little Rock, AR

42d•Onsite

About The Position

As the Project Director at Gainwell, you will lead complex customer service and CRM initiatives that support the healthcare and human services needs of our communities. You will guide cross‑functional teams through full lifecycle delivery, driving successful outcomes for solutions relied upon by millions. Most importantly, you will grow as a leader through meaningful work and Gainwell’s commitment to professional development.

Requirements

5 or more years of experience in managing or serving in a key management role for, large‑scale customer service and/or CRM development projects, encompassing the full system development life cycle and utilizing standard Project Management methodologies and tools to manage plans, timelines, and resources.
Possession of a current Project Management Professional (PMP) certification or a comparable project management certification, with demonstrated CRM and Medicaid project experience.
Bachelor’s degree in health care, business administration, information technology, or a related field; or four (4) additional years of relevant experience, in addition to the required five (5) years of experience, may be substituted for the bachelor’s degree.

Nice To Haves

Excellent communication skills, including strong writing skills, small group facilitation skills, and formal presentation skills.

Responsibilities

Provides overall strategic direction, leadership, and general management for all CSC responsibilities, including oversight of the CSC Manager, CSC Technical Lead, Business Operations Lead, and associated support teams. Ensures alignment across functional areas to support successful program delivery.
Ensures full compliance with State policies, procedures, contractual requirements, and Scope of Work, while identifying business needs and maintaining current, compliant business practices. Proactively monitors adherence to standards and implements corrective actions as necessary.
Serves as the principal point of contact and primary interface between the CSC Vendor and the State, fostering strong partnerships, managing expectations, and ensuring timely and effective communication across all project activities.
Directs the allocation, scheduling, and provisioning of CSC resources to meet State and project needs, ensuring appropriate staffing levels, skill alignment, and continuity of service throughout the project lifecycle.
Leads and presents all formal CSC communications and correspondence to the State, including status updates, deliverables, escalations, and executive‑level briefings, ensuring accuracy, professionalism, and consistency.
Designates, in writing, an approved alternate CSC Project Director, ensuring continuity of leadership prior to project start‑up and during any periods of absence. The alternate is expected to serve as the Vendor’s primary representative and respond to the State as required.
Provides senior‑level governance, risk management, and issue resolution, escalating and resolving concerns in a timely manner to support project success and stakeholder satisfaction.