Project Customer Services Representative- Triage Team

The Millennium Group • O’Fallon, MO

4d

About The Position

Highly detail‑oriented support professional responsible for triaging agent requests, processing personal lines policy transactions, and delivering exceptional service in a fast‑paced, high‑volume environment. Demonstrates strong decision‑making, accuracy, and the ability to navigate multiple systems while maintaining productivity and quality standards. Collaborates effectively with team members and business partners, with a commitment to continuous learning and professional growth.

Requirements

• Strong decision‑making skills in a fast‑paced, high‑volume contact center environment.
• Excellent verbal and written communication skills with a strong service orientation.
• Proficient in computer skills, multi‑application navigation, and multitasking.
• Demonstrated professionalism, accountability, and pride in handling quotes, policy changes, and agent inquiries.
• Proven ability to manage competing demands and solve problems while on the phone with customers.
• Desire for ongoing professional and personal development, with a commitment to accuracy and best‑in‑class service.
• Minimum of a high school diploma or equivalent; college degree or active enrollment is a plus.

Nice To Haves

• Experience in a high‑volume contact center with a focus on superior service is a plus.
• Property & Casualty insurance experience is a plus.

Responsibilities

• Triage incoming email requests for new business quotes, issuance, endorsements, and cancellations for personal lines policies.
• Take ownership of agent requests and handle them efficiently, accurately, and professionally.
• Analyze information to make sound decisions and resolve issues.
• Learn and apply personal lines insurance principles and Chubb products (home, auto, valuables/collectibles, flood, etc.) with a strong focus on accuracy.
• Navigate multiple systems and applications to research, analyze, and resolve agent inquiries.
• Maintain productivity, service, and quality standards in a fast‑paced operations environment.
• Collaborate with team members and business partners to ensure a positive agent experience.
• Cross‑sell coverage to round out accounts when appropriate.
• Work overtime as needed.
• Complete additional tasks, projects, and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED