Project coordinator (contract role, entry-level)

Sensi.AI • Austin, TX

7h • Hybrid

About The Position

Are you passionate about helping others and making a direct impact in seniors’ lives? We’re seeking a Project Coordinator to ensure our clients receive the highest level of care and attention throughout their assessment journey. You’ll play a critical role in bridging the gap between our automated system and the clients we serve. This is a hybrid role based in Austin, Texas.

Requirements

• Patient, empathetic, and able to build rapport quickly over the phone.
• Strong attention to detail and ability to accurately document interactions.
• Ability to work independently and manage a flexible, on-demand schedule.
• Tech-savvy, comfortable with learning new tech and tools.

Nice To Haves

• Previous experience in customer support, healthcare, or working with seniors is a plus.

Responsibilities

• Collaborate with internal teams (Product, GTM, Operations) to drive process improvement and maintain a high standard of customer care.
• Bring a tech-savvy mindset to identify, troubleshoot, and resolve issues efficiently, supporting both operational and technical aspects of the role.
• Hands on review of calls between clients and our virtual assistant to identify issues or missed opportunities for scheduling assessments.
• Interface directly with clients via phone in a friendly and professional manner to clarify next steps and ensure their assessment is scheduled.
• Provide clear, compassionate support to seniors, helping them feel comfortable and valued throughout the process.
• Accurately document call outcomes and feedback for continuous process improvement.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees