Project Coordinator - Steel Pipe

AMERICAN Cast Iron Pipe Company•Birmingham, AL

About The Position

The Project Coordinator is AMERICAN's single point of contact for service and project management of customer-related issues. Customer service and project management are provided through immediate, direct assistance and decision-making for all customer requests. In addition to serving as the customer/company liaison for all order management issues, including bidder questions and quotes, status inquiries, changes, substitutions, complaints, claims, and backcharges, the Project Coordinator is responsible for the proactive anticipation and management of customer service-related needs. The Project Coordinator will also act as a "Virtual" Team Leader, coordinating supplemental team members throughout the organization, including Sales Engineers, Inspection, Manufacturing, Shipping, Accounting, Credit, Purchasing, and Traffic personnel. The Project Coordinator is also responsible for project quotations, scheduling, and documentation.

Requirements

Must possess the knowledge, skills, and abilities to perform the job duties.
Must be physically able to perform the essential functions of the job, with or without reasonable accommodations.
Must exhibit a record of punctuality and good attendance.
Must demonstrate outstanding oral and written communications skills.
Must demonstrate outstanding, service-oriented interpersonal skills and positive attitude.
Must exhibit close attention to detail and good organizational skills.
Must exhibit ability to handle multiple projects at one time.
Must exhibit pro-active, "self-starter" personality.
Must demonstrate excellent telephone manner.
Must demonstrate proficiency in operating common Windows-based business computer software, including spread sheets and word processing programs.
Must exhibit ability to work mathematical calculations, which typically relate to quotes and credit decisions, accurately.
Must demonstrate aptitude for reading and understanding technical specifications and requirements.
Must demonstrate ability to gain thorough understanding of AMERICAN's products and applications.
Must demonstrate ability to be resourceful in answering customer needs with AMERICAN products.
Must exhibit a high degree of professional flexibility, especially in work hours, as well as adaptability to evolving Customer Service function.
Must demonstrate ability to work under stress and maintain composure and professionalism.
Must demonstrate pro-active decision making, problem solving and negotiation skills which create "win-win" results for the customer and AMERICAN.
Must have direct experience, or related supporting role, in a Customer Service/Account Resolution-type department.
Must be willing to participate in extensive and ongoing customer service training programs.
Must be willing to travel, on a limited basis, for customer relationship building.
Due to the hazardous nature of the job environment (mobile equipment, overhead cranes, etc.), an acceptable level of vision and hearing is required in order to identify and respond to visual and audible warnings in a safe manner.
Must possess a valid state issued driver's license.

Nice To Haves

Five years customer service experience in a technical environment.
Technical experience or related training in Steel Pipe Sales.
Bachelors (4-year college) degree or Associates (2-year) degree with college courses completed in engineering, math, business administration or marketing.
Demonstrate the ability to read, comprehend and analyze technical information including specifications and specific customer requirements.
Demonstrate knowledge of AMERICAN products and applications.
Demonstrate sales ability.

Responsibilities

Serving as the customer/company liaison for all order management issues, including bidder questions and quotes, status inquiries, changes, substitutions, complaints, claims, and backcharges
Proactive anticipation and management of customer service-related needs
Acting as a "Virtual" Team Leader, coordinating supplemental team members throughout the organization, including Sales Engineers, Inspection, Manufacturing, Shipping, Accounting, Credit, Purchasing, and Traffic personnel
Project quotations, scheduling, and documentation