Project Coordinator – Mitigation Team (Office-Based)

Restoration 1 New Jersey • Rockaway Township, NJ

6h • Onsite

About The Position

About the Role
We are looking for a Project Coordinator to support our Mitigation Team and assist the Production Manager in managing day-to-day operations. This role is critical to keeping jobs moving smoothly, meeting service level agreements (SLAs), and ensuring excellent communication with clients, vendors, and third-party administrators (TPAs).
This is an office-based position and a great opportunity for someone who is organized, proactive, and enjoys working as part of a fast-paced team.

Requirements

• Strong organizational and communication skills
• Ability to multitask and stay calm in a fast-paced environment
• Comfortable working with software systems and data entry
• Team player with a positive, can-do attitude
• Willingness to go above and beyond when needed

Nice To Haves

• Experience in mitigation, restoration, or emergency services
• Familiarity with insurance claims and TPAs
• Experience with Salesforce or similar CRM platforms
• Understanding of mitigation workflows and terminology
• Experience with Symbility and Xactimate

Responsibilities

• Assist the Mitigation Production Manager with daily job coordination
• Dispatch and schedule Project Managers and technicians
• Answer incoming calls and route them appropriately
• Enter new leads and update job information in Salesforce CRM
• Coordinate with TPAs to ensure SLA compliance and timely updates
• Update reports, job notes, and status tracking
• Support overall job management from start to completion
• Work closely with other coordinators as part of a team environment

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed