Project Coordinator III

Astreya•Fremont, CA

12d

About The Position

The ITAD Project Coordinator (PC) is a key member of the Edge Network Services team, responsible for managing and executing global IT Asset Disposition (ITAD) activities. This role serves as the main interface for ITAD operations, ensuring compliance, efficient logistics, vendor performance, and customer service excellence. This position is located in Menlo Park, CA.

Requirements

2–4 years of experience in IT asset disposition, logistics, project coordination, or related field
Strong knowledge of compliance, auditing, and regulatory requirements for IT asset management
Experience with RMAs, reverse logistics, and vendor coordination
Familiarity with project management and ticketing software (e.g., Asana, Jira, Smartsheet)
Excellent communication and customer service skills
Ability to work independently and collaboratively in a fast-paced, global environment
Strong multitasking, prioritization, and problem-solving abilities
High level of professionalism, confidentiality, and attention to detail

Nice To Haves

Project Management certification (e.g., PMP, CAPM) or equivalent experience
Experience with automation tools and process improvement initiatives
Bachelor’s degree or equivalent
Prior experience in data center, colocation, or IT logistics environments

Responsibilities

Lead and coordinate day-to-day ITAD activities across global data center and edge site footprint, including scheduling, tracking, and reporting on asset disposition tasks.
Ensure all ITAD processes adhere to compliance standards and local regulations, including secure data destruction, documentation, and issuance of Certificates of Destruction (COD).
Manage the end-to-end logistics of IT asset movements, including RMAs, reverse logistics, and coordination of shipments with vendors and internal teams.
Act as the primary point of contact for ITAD vendors globally, monitoring performance, facilitating operational reviews, and driving continuous improvement in service delivery.
Provide excellent support to internal stakeholders and external partners, resolving issues, answering inquiries, and maintaining clear communication channels.
Oversee ticketing systems to ensure timely resolution of ITAD-related requests and adherence to defined SLAs.
Track and reconcile IT asset inventories, maintain accurate records, and support audit activities.
Identify trends, recurring issues, and opportunities for automation or tooling enhancements.
Update documentation and introduce innovative ideas to improve efficiency and compliance.
Monitor key metrics, prepare reports for management and vendor reviews, and deliver actionable insights to drive operational excellence.
Support incident response for data-bearing device handling, escalate security or compliance issues, and participate in SEV reviews as needed.

Benefits

Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through Cigna (DPPO & DHMO options)
Nationwide Vision provided through VSP
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program
Employee Assistance Program
Wellness Days
401k Plan
Basic Life, Accidental Life, Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law