Project Coordinator - Customer Service
About The Position
The Project Coordinator – Customer Service is responsible for providing day-to-day support for customer accounts by managing orders, coordinating schedules, and ensuring accurate communication across all project stakeholders. This role plays a critical part in maintaining organization, accuracy, and responsiveness throughout the project lifecycle. The position requires strong attention to detail, coordination skills, and the ability to manage multiple priorities. The Project Coordinator supports successful project execution and contributes to overall customer satisfaction. Success is demonstrated by accurate order processing, strong communication, and efficient coordination across all project activities. The Project Coordinator – Customer Service ensures projects remain organized, on schedule, and supported throughout execution. This role contributes to customer satisfaction through responsiveness and attention to detail. Long-term success is reflected in reliability, consistency, and reduced errors.
Requirements
- 3–6 years of experience in a related field
- Office furniture experience preferred
- High School Diploma required; some college preferred
Nice To Haves
- Strong customer service and communication skills
- Strong organizational and time management abilities
- Ability to manage multiple priorities
- Knowledge of scheduling and inventory systems preferred
Responsibilities
- Prepare quotes and convert them into orders while ensuring accuracy and completeness
- Process order changes and maintain updated project documentation
- Monitor outstanding orders, track ship dates, and manage status reports
- Generate and manage service orders and coordinate scheduling
- Maintain and update project tracking and status reports
- Provide updates on order status, issues, and timelines
- Track and resolve problem tickets and service issues
- Ensure accuracy of orders, pricing, and documentation
- Identify and resolve discrepancies related to products or services
- Maintain compliance with company processes and standards
- Identify opportunities to improve coordination workflows and efficiency
- Support consistent use of systems and tools for tracking and reporting
- Respond to customer inquiries via phone and email
- Communicate updates related to orders, deliveries, and project timelines
- Coordinate storage and delivery activities
- Support team operations including receptionist backup when needed
Benefits
- Medical, dental, and vision insurance (for full-time employee status only)
- PTO and holidays
- Professional development opportunities
- 401K with Company match of up to 2%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
