Project Coordinator / Customer Service Representative

Restoration 1 New Jersey•Rockaway Township, NJ

50d•Onsite

About The Position

We are growing and looking to add a highly motivated Project Coordinator / Customer Service Representative to our team in Denville, NJ. If you thrive in a fast-paced environment, love working with people, and enjoy being at the center of the action, this is the position for you!

Requirements

Previous experience in customer service, project coordination, or administrative roles (required).
Excellent communication and interpersonal skills.
Strong multitasking abilities and the ability to stay organized under pressure.
Team-oriented with a positive attitude.
Strong computer and software skills.

Nice To Haves

Experience in the insurance, restoration, or reconstruction industry (preferred but not required).
Familiarity with TPAs is a plus.

Responsibilities

Serve as the primary point of contact for customers throughout the restoration and reconstruction process.
Manage multiple projects simultaneously while maintaining a high level of organization and attention to detail.
Coordinate between customers, insurance adjusters, TPAs (Third Party Administrators), subcontractors, and internal teams to keep projects on track.
Schedule appointments, follow up on project timelines, and ensure clear communication with all parties.
Maintain accurate documentation and project records.
Proactively resolve customer concerns and ensure a positive customer experience from start to finish.