Project Based - Bilingual Spanish Healthcare Customer Service (Remote FL) - PM Shift

Continuum Global Solutions • FL

96d • $15 - $17

About The Position

We are hiring remote Project Based Bilingual Spanish Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage.

Requirements

• 18+ Years & High School diploma or its equivalent
• Minimum of 6 months of previous experience working in a call center or as a health plan call center agent (member service, provider service, pharmacy plan member service) preferred
• Medicare and/or Medicaid experience would be a plus
• Exceptional customer service, active listening, and verbal and written communication skills
• High computer proficiency and navigation of multiple applications
• Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality and a desire to help people

Responsibilities

• Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
• Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
• Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
• Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
• Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
• Empathize and resolve concerns to simplify the customer’s healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

Benefits

• Bilingual in Spanish $17 per hour in training + Overtime during peak needs
• If you are not Bilingual pay is $15 per hour in training, pay increases to $15.50 after training is completed
• Access up to 50% of your pay immediately after your shift
• Paid, Virtual Training
• Remote work environment
• Opportunity for Professional Development

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees