Project Assistant – Post Sales Surveillance

Polaris • Wyoming, MN

2d • $25 - $30

About The Position

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. Job Summary Support and facilitate the safety claim process for Post Sales Surveillance (PSS), including case creation, gathering information from dealers and customers, and communicating case resolutions. Act as a Polaris ambassador to customers and support the investigation teams with data collection during active investigations. Additionally, provide support to other Polaris departments (Owner Connections, Tech Service, etc.) that interact with dealers and customers as needed. This role is also expected to support continuous improvements efforts in relation to the safety claim process.

Requirements

• 2-3 years previous technical or consumer service experience preferred.
• Experience within the Powersports or Automotive industries is preferred.
• Systems expertise with CRM and AS400 applications.
• Strong organizational and communication skills required.
• Ability to handle changing priorities and a fast-paced environment required.

Nice To Haves

• Conflict management skills a plus.

Responsibilities

• Communicate with dealers & customers to gather information related to potential safety concerns.
• Work closely with PSS team members to track parts and/or vehicles to ensure safety related claims are being processed accurately and in a timely matter.
• Support investigation initiation when incidents are identified.
• Effectively communicate with investigation teams to coordinate investigation activities.
• Support electronic investigation records management.
• Recognize and communicate sensitive and urgent issues to leadership.
• Identify and support continuous improvement efforts within the PSS & Analytics organization.
• Promote a Culture of Safety within Post Sales Surveillance and Polaris.
• Other projects and duties as assigned.

Benefits

• Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.
• At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan.
• Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future.
• In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.
• Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work.
• Employees at Polaris drive our success and are rewarded for their commitment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees