Project and Service Assistant

Convergint Career•Grand Rapids, MI

1d•Hybrid

About The Position

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project & Service Assistant to join their culture. In this role, you will be responsible for assisting higher level and more experienced technicians (e.g. Project & Service Specialists) in performing day to day work, acting as a “second set of hands” for the technician. This position handles service and less complex/smaller install tasks, providing assistance to complete work required for service agreements, service calls, and quoted WO’s. Work includes assisting with installations, servicing existing systems, programming, and/or system start-up/check-out. As a Project & Service Assistant, you are part of a dynamic team that allows you to grow as Convergint grows. Convergint, with 20-years of proven growth and exceptional performance, has a mission to be its customer’s best service provider. The company was built upon a solid foundation of 10 Values and Beliefs which drive its unmatched culture, making it the #1 global, serviced-based systems integrator in the industry. Convergint takes great pride in protecting the lives and assets of its customers and their communities with the solutions it provides.

Requirements

Developing exceptional customer focus and ability to work under pressure
Ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
Must be a self-starter and work well without supervision
Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
Ability to read blueprints and drawings
Solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
Frequent visits to jobsites are required.
Minimal overnight travel is required.
Valid driver’s license required.
Good verbal, written and interpersonal communication skills
Basic organizational skills and the ability to handle multiple projects simultaneously
Basic computer skills including exposure to MS Office applications (Outlook, Word, Excel)
High School/GED or equivalent experience

Nice To Haves

3 months previous, relevant field experience
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

Responsibilities

Assist with installation and Service of Real Time Location Systems (RTLS) and Patient Security Systems (PSS) in Healthcare Facilities.
Support these systems by remoting into servers and end user computers for customer support when in the office.
Provide assistance to higher level and more experienced Project and Service Specialists.
Assist with installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed.
Refer more complex issues to higher level colleagues.
Read basic blueprints, schematics, manuals, and other specifications.
Use standard test instruments and hand tools.
Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Take ownership of onsite project including safety, quality and performance.
Deliver parts and complete other odd jobs as requested.
Perform all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
Assist with the execution of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and/or on-going technical support etc.
Perform other duties and responsibilities as requested or required.
Participate in the Recruit Awesome People program, helping to grow Convergint by promoting the colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.