Project and Client Relationship Manager

Boingo • New York City, NY

74d • $88,000 - $110,000 • Hybrid

About The Position

The Project and Client Relationship Manager (PCRM) will play a crucial role in supporting Boingo's wireless solutions, ensuring both successful project execution and strong client relationships. This individual will be responsible for coordinating project activities, maintaining project documentation, and providing exceptional support to both internal teams and external clients. This role requires a blend of organizational skills, communication expertise, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• 2-4 years' proven experience in a project coordination, account management, or similar role, ideally within the wireless technology, telecom, cellular or commercial real estate industries.
• Strong organizational skills, attention to detail, and self-management.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work independently and as part of a team.
• Ability to manage multiple projects and relationships concurrently.
• Experience with CRM systems (e.g., Salesforce).
• Professional and articulate, comfortable communicating with executive-level customers.
• Demonstrated ability to build relationships and foster positive business connections.
• Ability and willingness to travel throughout the greater NYC area, with domestic travel up to 10% of the time.

Nice To Haves

• Familiarity with wireless technologies and/or the telecommunications industry.
• Jira experience.
• Previous experience working with government entities and/or transportation agencies.
• Bachelor's degree preferred.

Responsibilities

• Serve as supportive intermediary between internal teams and the customer to ensure project success from a customer perspective.
• Support maintenance and updates of electronic project files, databases, project activities and team communications.
• Work with internal teams and cross-functional members for equipment tracking and updates.
• Aid in the relationship management between Boingo and assigned venue account(s).
• Develop and maintain effective communication, ensuring client expectations are understood and achieved.
• Support the creation of annual strategic account plans, documenting each venue's organization, key stakeholders and communication matrix, action plans, key contractual business terms, and account growth and expansion opportunities.
• Assist in managing the pipeline of renewals or extensions and seek opportunities for growth or expansion.
• Assist customers with setting up and navigating Boingo Insights and dashboards while promoting the value of the products and services we offer.
• Monitor network incidents and ensure timely resolution.
• Create customer reporting in various tools and applications.
• Collaborate in the facilitation of project review meetings, providing timely updates to both internal and external stakeholders.
• Gather customer feedback and provide updates to supervisor.
• Cooperate with the internal and external groups to gather business and technical requirements necessary to build and expand Boingo solutions.
• Identify and communicate risks.
• Assist projects to transition smoothly through the project lifecycle.
• Identify opportunities to grow revenue, including through renewals and additional products.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Annual bonus plan
• 401(k) match
• Gym reimbursement programs
• Phone reimbursement programs
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees