Project / Account Representative

Diamond Signs & Graphics•Cleveland, OH

17d•$18 - $27

About The Position

Looking for a career where you can make a real impact? Join Diamond Signs & Graphics in Cleveland as a Project / Account Representative and take charge of managing our clients’ visions. In this dynamic role, you'll be the crucial link between our clients and our production team, owning projects from start to finish. We offer you the chance to build strong, lasting relationships with top Northeastern Ohio organizations and manage a diverse portfolio of exciting projects, from intricate interior branding to massive exterior signs. Here, your ability to lead, organize, and communicate will directly contribute to our clients' success and our company's growth, giving you a sense of accomplishment with every project completed. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to managing multiple projects simultaneously while also nurturing client relationships and driving sales growth.

Requirements

Proven experience in account management, project management, or a similar role, preferably within the signage or construction industry.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Proficiency with CRM software (experience with LACRM is a plus).
Ability to read and understand project specifications and technical drawings.
Detail-oriented with a commitment to accuracy.
Proactive problem-solver with a strong customer service orientation.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite or similar productivity tools.

Nice To Haves

Familiarity with municipal permitting processes is an advantage.

Responsibilities

Client Relationship Management: Ensure all company contacts and client interactions are accurately recorded and updated within our customer relationship management system (LACRM).
Proposal Generation: Prepare and send detailed project proposals to clients, ensuring clarity and accuracy in scope and pricing.
Financial Oversight: Verify that all orders have received proper price approval against the submitted proposal before proceeding to production.
Inventory & Procurement Coordination: Confirm the availability of necessary parts in stock for upcoming production. Maintain consistent and clear communication with the purchasing department to acquire specific project components. Initiate and manage the ordering process for parts required for individual projects.
Permitting & Compliance: Accurately enter project details into municipal online systems. Attend municipal meetings as required to facilitate project approvals and address any regulatory concerns.
Order Management & Follow-up: Provide diligent follow-up on all open orders, keeping clients informed of progress and anticipating potential delays.
Sales & Business Development: Identify and pursue opportunities to upsell additional products or services to existing clients, contributing to revenue growth.
Quality Assurance: Review proofs from manufacturers to ensure they meet project specifications and quality standards.
Instructional Documentation: Develop and set up clear, comprehensive survey instructions for site assessments.
Installation Planning: Create and set up detailed installation instructions to ensure efficient and accurate on-site deployment.