Programs Information Representative

Child Development Resources • Oxnard, CA

412d • $39,125 - $53,435

About The Position

The Programs Information Representative at Child Development Resources is responsible for providing information and assistance regarding various child care programs to callers and walk-in customers. This role involves answering inquiries, assisting with applications, and maintaining a welcoming environment in the reception area. The representative will also log customer interactions and support the customer service desk as needed.

Requirements

• High school diploma or GED required.
• Minimum of two years' experience in a clerical position with extensive public contact.
• Fluent bilingual (English/Spanish) skills required.
• Knowledge of Windows environment including Word and Excel.
• General knowledge of standard office equipment, procedures, and filing.

Nice To Haves

• Familiarity with community resources.
• Ability to work under pressure and multi-task.
• Sensitivity to multicultural, low-income, and disadvantaged families.

Responsibilities

• Provide callers and walk-in customers with general information about CDR and its programs.
• Assist applicants with program eligibility requirements information.
• Help walk-in customers with CDR program applications and document submission.
• Refer customers to appropriate staff for further assistance.
• Look up client information on CDR software systems as needed.
• Maintain a log of walk-in customers and callers assisted by program.
• Keep the lobby reception area and client interview rooms tidy and stocked with materials.
• Distribute mail and documents to appropriate staff or clients.
• Enter school calendars into CC3 for Ventura County school districts and private pre-schools.
• Turn off interview room computers and lock rooms at the end of the workday.
• Serve as backup for the customer service desk when full-time coverage is needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED