Programs Claims Client Executive

American International Group • Philadelphia, PA

73d

About The Position

At AIG, we are reimagining the way we help customers to manage risk. Join us as Programs Claims Client Executive to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Requirements

• A strong understanding of commercial insurance process, exceptional customer service and communication skills.
• A proven track record of technical claims skills and influence management of non-direct reports.
• Strong, rational decision-making capability and ability to work with colleagues at all levels.
• Bachelor's degree or equivalent experience; a Juris Doctor is a plus.

Responsibilities

• Establish and enhance claims relationships with program and captive customers and insureds through pre-bind, onboarding and in-force servicing.
• Facilitate resolution of significant claims issues across all lines of business that are escalated to underwriting management.
• Participate in Programs and Captives senior leadership meetings, coordinate connections between underwriting and AIG Claims, and provide input and deliver on strategic goals for business partners.
• Manage relationships across multiple constituencies in the claims process including internal and external business production staff, TPAs, AIG Claims, and multiple AIG functional areas.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.

What This Job Offers

• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees